Open to opportunities

Shantell Smith

@shantellsmith

Message

I am a customer-focused sales and marketing professional.

Zimbabwe

Message

What I'm looking for

I'm seeking a customer-focused sales or account management role where I can grow revenue, improve processes, lead teams, and deliver excellent client service in a collaborative, results-driven environment.

I am a customer-centric sales, management and marketing professional who thrives on challenges and quickly develops new skills.

In recent account roles I maintained a customer base of over 150 while actively prospecting new clients. I delivered concise daily communication and consistently exceeded customer expectations.

Earlier roles in project coordination and retail management sharpened my ability to organize project documents, triage issues, coach customers, and lead teams; I earned promotions by improving processes and ensuring quality outcomes.

I seek opportunities to drive revenue, improve processes, mentor staff, and apply strong negotiation and business development skills in a collaborative, results-driven environment.

Experience

Work history, roles, and key accomplishments

Account Representative

Brenny Transportation Inc. & Brenny Specialized Inc

Jun 2021 - Apr 2025 (3 years 10 months)

Managed a customer base of over 150 clients while actively prospecting new accounts and delivering concise daily customer communications. Ensured door-to-door product safety and consistently exceeded customer expectations.

B2B Sales Account Management Prospecting Customer Retention Negotiation Microsoft Office Communication

Cleaner

Envirotech

Jan 2021 - Aug 2021 (7 months)

Maintained office and production area cleanliness, managed trash and restroom sanitation, and reported facility issues to support operations. Assisted with ad hoc projects to ensure a safe work environment.

Facility Maintenance Reporting Time Management Teamwork

Project Coordinator

Nahan Printing

Nov 2019 - Jun 2021 (1 year 7 months)

Served as intermediary between customers and employees to organize project documents, provide post-completion support, and ensure customer satisfaction. Promoted from HR assistant and receptionist during tenure.

Project Coordination Client Communication Documentation Customer Support Stakeholder Management Microsoft Office Process Improvement

Sales Consultant

Mary Kay Inc.

Mar 2017 - May 2020 (3 years 2 months)

Coached customers through product tutorials and education sessions, drove direct marketing efforts, and improved conversion through personalized demonstrations. Supported customer empowerment and growth.

Direct Marketing Product Demonstrations Relationship Building Time Management

Evening Supervisor

Hourglass Cleaners

Aug 2017 - Jan 2020 (2 years 5 months)

Supervised evening operations, inspected and sorted garments, ensured correct tagging and cleaning methods, and maintained quality standards while working independently and with a team.

Quality Control Garment Care Inventory Management Team Leadership Inspection Standards

Receptionist

Luther Family Ford

Jan 2017 - Jul 2017 (6 months)

Greeted customers in person and by phone, triaged customer issues, processed payments, and maintained a friendly, positive front-desk experience. Facilitated smooth customer interactions and intake.

Customer Service Payment Processing Triage Communication Problem Solving

Assistant Manager

Dairy Queen

Jun 2014 - Aug 2016 (2 years 2 months)

Supervised staff and daily restaurant operations, provided constructive feedback, and ensured positive customer experiences through training and oversight. Managed shifts and operational tasks to maintain service quality.

Team Supervision Restaurant Operations Staff Training Customer Service Scheduling