Kalu Idika

I am a dedicated Customer Service and Account Management professional with over 6 years of experience in building strong client relationships and enhancing engagement. My expertise lies in resolving complex issues, managing accounts, and delivering customized solutions that meet client needs. I have a proven ability to optimize processes and foster long-term partnerships while driving customer satisfaction and business success.

In my current role as a Customer Engagement Manager at Group1 Auto, I manage a portfolio of dealership accounts and have successfully generated over 500 warm leads across 20 cities in the U.S. My efforts have improved customer satisfaction and retention by 20%. I utilize tools like Asana, Zoom, and MS Teams to collaborate with internal departments, driving improvements and auditing internal data to enhance business performance.

Previously, as an Account Manager at Paramount Advertising and Lead Solutions, I exceeded inside sales goals and developed pricing strategies that resulted in significant revenue growth. I maintained long-term client relationships, secured new accounts, and generated monthly revenue exceeding $75,000. My background in data entry and project management further complements my account management skills, allowing me to support various departments effectively.