Open to opportunities

Dawn Plante

@dawnplante

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10+ years helping businesses succeed through project coordination and exceptional customer service.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my project coordination and customer service skills while fostering a positive impact on the community.

I am a results-driven professional with over 10 years of experience in business improvement and transformative practices. My expertise lies in project coordination, customer support, and administrative functions, where I have consistently demonstrated my ability to implement effective strategies that enhance organizational performance. I am committed to fostering environments that uplift individuals and communities alike.

In my current role as a Customer Account Manager at Versatility Management LLC, I oversee daily operations and logistics, streamline financial processes using QuickBooks, and build partnerships to enhance community engagement. My previous experience as a Strategic Accounts Manager at Johnstone Supply allowed me to exceed department goals significantly, demonstrating my capability to drive meaningful change and improve service offerings.

Experience

Work history, roles, and key accomplishments

Current

Customer Account Manager

Current

Versatility Management LLC

Jun 2024 - Present (11 months)

Oversaw daily operations and logistics of a consignment retail store, negotiating pricing agreements with vendors and fostering community partnerships. Streamlined financial and inventory processes using QuickBooks, ensuring efficient resource management and uninterrupted operations.

Quickbooks Inventory Management Community Engagement

Coordinator

ANAB

Mar 2023 - Jun 2024 (1 year 3 months)

Developed and maintained relationships with contractors and stakeholders to ensure smooth execution of assignments. Organized meetings and maintained accurate records of documentation.

Stakeholder Management Documentation Management Relationship Building Organizational Skills

Business Relationship Manager

Independent Contractor

Sep 2019 - Mar 2023 (3 years 6 months)

Partnered with business owners to assess project outcomes and prioritize goals. Supervised administrative operations, utilizing Google Suite for resource management and effective communication.

Project Management Google Suite Administration Communication

Strategic Accounts Manager

Johnstone Supply

Aug 2015 - Aug 2019 (4 years)

Exceeded sales goals, increasing national department sales significantly. Negotiated contracts, developed training materials, and managed relationships with numerous ownership groups and stores.

Sales Management Contract Negotiation Training Development Relationship Management Digital Marketing

Support Specialist

Professional Staffing Agencies

Oct 2013 - Aug 2016 (2 years 10 months)

Provided exemplary support to the facilities maintenance department, enhancing customer service and efficiently scheduling crews. Collaborated on reporting and increased participation in projects.

Customer Service Scheduling Data Management Collaboration

Education

Degrees, certifications, and relevant coursework

Washington State University

Bachelor of Science, Psychology

Bachelor of Science in Psychology with a focus on understanding human behavior and mental processes. The program included coursework in personnel psychology and human resource management, equipping students with skills applicable in various organizational settings.

Washington State University

Certificate, Human Resource Management

Personnel Psychology and Human Resource Management Certificate program aimed at providing specialized knowledge and skills in managing human resources effectively within organizations.