Open to opportunities

Natalie Tindall

@natalietindall

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Driven sales professional with expertise in account management and business development.

United States

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What I'm looking for

I am looking for a role that fosters growth, values client relationships, and encourages innovative solutions.

I am a results-oriented sales professional with over five years of experience in account management, business development, and customer relations. My journey began with a strong educational foundation, earning a B.S. in Marketing from Western Governors University, which equipped me with the skills necessary to excel in the competitive sales landscape.

Currently, I serve as an Account Team Lead at Ferrandino and Son, where I manage a portfolio of over 200 client sites. My role involves ensuring service delivery excellence, building strategic account relationships, and generating significant revenue. I take pride in my ability to nurture strong customer relationships, identify upselling opportunities, and secure ongoing business, which has resulted in generating over $100k in monthly revenue.

Throughout my career, I have consistently demonstrated my ability to lead teams, develop training programs, and enhance operational efficiency. My experience as an Assistant Director at Philadelphia Marketing Group allowed me to craft customized marketing strategies for high-profile clients, further honing my skills in client management and communication. I am passionate about driving business growth and delivering exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Current

Account Team Lead

Current

Ferrandino and Son

Jan 2023 - Present (2 years 6 months)

Managed a portfolio of over 200 client sites, ensuring the delivery of services (landscaping, snow removal and irrigation) and the development of strategic account relationships. Lead the director group, assisting in training, creating and initiating a training program, developing, and enhancing overall production.

Account Management Strategic Planning Client Relationship Management Upselling Training Customer Retention Service Delivery Negotiation

Account Manager

Ferrandino and Son

Jan 2021 - Present (4 years 6 months)

Developed and maintained strong relationships with three high-profile client accounts, ensuring service delivery excellence and the identification of upselling opportunities. Managed key customer communications through various platforms, addressing any concerns and offering tailored solutions to meet client needs.

Client Relationship Management Upselling Customer Communications Service Delivery Contract Negotiation Proposal Development Account Management Business Development Sales

Assistant Director

Philadelphia Marketing Group

Jan 2019 - Present (6 years 6 months)

Directed and managed two key client accounts, including AT&T, crafting customized marketing strategies to ensure business growth and brand visibility. Trained and mentored a team of brand ambassadors, improving operational efficiency and service delivery.

Marketing Strategy Team Leadership Training Mentoring Service Delivery Client Meetings Business Growth

Senior Team Leader

Chick-Fil-A

Jan 2015 - Present (10 years 6 months)

Managed operations, including staff leadership, training, and customer service, for a high-volume store. Led a team of 15-25 employees, ensuring operational efficiency and excellent service delivery.

Operations Management Training Customer Service Team Building Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Marketing

Completed a Bachelor of Science degree with a focus on marketing principles and strategies. Gained expertise in market analysis, consumer behavior, and promotional techniques.

Pennsylvania Leadership Charter School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and critical thinking skills.

Montgomery County Community College

Associate's Degree, Business Administration

Studied Business Administration, focusing on foundational business concepts and practices. Developed skills in management, finance, and organizational operations.