Faith Mucheru
@faithmucheru1
Results-driven ICT professional with expertise in infrastructure management.
KenyaWhat I'm looking for
I am an ICT professional with over 3 years of progressive experience in ICT infrastructure management, systems administration, and technical support. My journey has equipped me with a robust skill set in Active Directory, Microsoft 365 administration, and cloud services, allowing me to effectively manage IT infrastructure and ensure business continuity.
Throughout my career, I have demonstrated a strong commitment to integrity and professionalism. I have successfully led projects that optimize patient flow in healthcare settings and have implemented cybersecurity measures that safeguard sensitive information. My technical expertise is complemented by my ability to provide exceptional end-user support, ensuring that all stakeholders can utilize technology effectively.
Experience
Work history, roles, and key accomplishments
Virtual Assistant/Digital Marketer
Afronova
Jan 2025 - Present (6 months)
Spearheaded brand aesthetic and digital content creation, managing SEO, email marketing, PPC, and influencer relations. Oversaw CRM and marketing automation, providing client and administrative support.
ICT Technical Support Engineer/Junior System Administrator
Lions SightFirst Eye Hospital
Feb 2022 - Feb 2025 (3 years)
Managed user access and permissions for the Kranium system, leading testing and rollout of new modules. Administered firewalls, routers, and network switches, implementing regular patch management and conducting IT security audits.
Internship
Luzark Construction Company Ltd.
Feb 2021 - Apr 2021 (2 months)
Assisted in setting up LAN environments and provided user support, including installing operating systems and configuring Outlook accounts. Supported PC builds, antivirus installation, and disk imaging.
Student Attachee
Kenya Medical Supplies Authority (KEMSA)
Aug 2019 - Nov 2019 (3 months)
Assisted in managing ERP and WMS installations, configuring access points, and troubleshooting printers and scanners. Provided end-user support and training, and assisted in administering Active Directory and email servers.
Education
Degrees, certifications, and relevant coursework
The Kabete National Polytechnic
Diploma, Information and Communication Technology
Completed a Diploma in Information and Communication Technology. Gained foundational knowledge and practical skills in various aspects of ICT.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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