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@markkaranja
Aspiring IT professional focused on cloud computing and cybersecurity with hands-on support experience.
KenyaI am an aspiring IT professional with practical experience in IT support, service delivery and customer-facing roles. I have worked in call center operations and IT service delivery where I onboarded employees, handled trouble tickets, and troubleshot hardware and software issues.
My technical toolkit includes Microsoft Office, Linux, Windows, JavaScript and experience using Qualys for network security analysis. I combine technical troubleshooting with strong communication, public speaking and teamwork skills developed in BPO and insurance-sector roles.
I hold a BSc in Applied Physics and Computer Science and additional training in Software Engineering and German (B1). I am eager to apply my skills in cloud computing and cybersecurity roles that value learning, impact and collaborative problem-solving.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
CCI Kenya
Nov 2024 - Present (1 year)
Provided customer care and sales support for a BPO serving retail partners, handling inquiries and resolving customer issues to maintain satisfaction and retention.
Old Mutual
May 2023 - Sep 2023 (4 months)
Onboarded new employees and managed IT support tickets, troubleshooting hardware/software issues and using Qualys for network security analysis to improve service reliability.
OYE
May 2022 - Aug 2022 (3 months)
Performed data entry tasks for an insurance initiative partnering with petrol stations, ensuring accurate records for monthly rider insurance programs.
Keitt Exporters
Sep 2021 - Oct 2021 (1 month)
Served in the IT team on a short-term placement, supporting daily IT operations and assisting with technical tasks to maintain business continuity.
Degrees, certifications, and relevant coursework
Bachelor of Science, Applied Physics and Computer Science
Bachelor of Science in Applied Physics and Computer Science focusing on combined concepts of physics and computing.
MSSoftware Engineering
Completed a software engineering program covering practical software development skills and industry-relevant tooling.
B1 Level Certification, German Language
Completed German language coursework at the B1 proficiency level.
KenyaYou can contact Mark and 90k+ other talented remote workers on Himalayas.
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