Alexander Kariuki
@alexanderkariuki
I support users, networks, devices, and IT operations across customer-facing and enterprise environments.
KenyaWhat I'm looking for
I've supported IT operations at CCI Kenya, the Independent Electoral and Boundaries Commission, Edge Cube Holdings, and Saif Real Estate, resolving hardware, software, network, and user issues. I install and maintain desktops, laptops, printers, systems, networks, and peripherals while supporting endpoint security, asset tracking, documentation, and compliance.
I've also worked in customer experience at Metro by T-Mobile, where I troubleshot technical issues, analyzed customer financials, handled escalations, and found tailored solutions. My background combines IT support, network administration, data entry, customer service, content creation, and user education.
Experience
Work history, roles, and key accomplishments
IT Desktop Support Engineer
CCI Kenya
Provided first- and second-level support for hardware, software, and network issues. Installed, configured, and maintained desktops, laptops, printers, and peripherals, ensuring compliance with company standards.
Education
Degrees, certifications, and relevant coursework
IT Academy
Certificate, Information Technology
2024 - 2025
Pursued IT training at IT Academy from November 2024 to May 2025.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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