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Shakira ali UserSU
Open to opportunities

Shakira ali User

@shakiraaliuser

Motivated IT support professional focused on reliable technical support and strong customer service.

Kenya
Message

What I'm looking for

I seek IT support or administration roles (remote) where I can apply technical troubleshooting, helpdesk support, and strong customer service while continuing to learn and grow.

I am a motivated, detail-oriented IT support and administration professional with training in Information Technology and Software Development, and hands-on experience managing customer service and retail operations. I combine practical technical skills in troubleshooting, basic networking and database management with strong interpersonal abilities developed through direct customer-facing roles.

I have delivered reliable user support, handled sales transactions, maintained inventory and documentation, and built client relationships in a family retail business. I am honest, adaptable, a quick learner, and seeking roles where I can contribute dependable technical support, effective communication, and continuous learning.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Zetech University logoZU

Zetech University

Diploma in Information Technology, Information Technology

Diploma in Information Technology expected/completed in December 2025 focusing on practical IT skills and systems administration.

II

Institute of Software Technologies (IST)

Certificate in Software Development, Software Development

Completed a Certificate in Software Development covering core software development concepts and practical programming skills.

Tech stack

Software and tools used professionally

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Shakira ali User - IT Support Assistant - Family Retail Business | Himalayas