Open to opportunities

sahar ghazi

@saharghazi

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Experienced Salesforce Consultant and Business Analyst with strong delivery skills.

Canada

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What I'm looking for

I am looking for a role that allows me to leverage my Salesforce expertise while fostering collaboration and innovation in a dynamic team environment.

I am an experienced Salesforce Consultant and Business Analyst with over 6 years of experience delivering multi-cloud solutions across Sales Cloud, Service Cloud, and Experience Cloud. My expertise lies in translating business goals into scalable Salesforce implementations, leading client-facing workshops, and documenting business processes. I thrive in fast-paced consulting environments, managing multiple projects while maintaining a strong focus on stakeholder engagement and successful outcomes.

In my recent role as Salesforce Delivery Lead at Eviden, I co-led discovery workshops to uncover business needs and collaborated with cross-functional teams to ensure quality delivery. My ability to balance priorities across multiple projects has allowed me to deliver scalable solutions that align with business objectives. I am certified in Salesforce Business Analysis and multiple cloud products, which further enhances my capability to provide advisory support on best practices and user adoption strategies.

Experience

Work history, roles, and key accomplishments

Salesforce Delivery Lead

Eviden

Feb 2023 - Apr 2025 (2 years 2 months)

Co-led discovery workshops to uncover business needs, pain points, and improvement opportunities. Documented user stories, acceptance criteria, and process flows using Lucidchart. Collaborated with developers, QA, and architects to ensure alignment and quality delivery.

Salesforce Sales Cloud Salesforce Service Cloud Lucidchart Agile Methodologies Stakeholder Management Requirements Gathering QA Jira

Salesforce Team Lead

AppCentrica

Jun 2022 - Feb 2023 (8 months)

Oversaw a Salesforce implementation for CPQ and B2B Commerce in the nonprofit/professional services sector. Partnered with stakeholders to align Salesforce functionality with customer journey goals. Delivered CPQ automation for education offerings, increasing upsell by 30% and reducing quote time by 25%.

Salesforce CPQ Stakeholder Management UAT Deployment Project Management Business Analysis

Salesforce Consultant

AppCentrica

Dec 2018 - Jun 2022 (3 years 6 months)

Delivered end-to-end Salesforce CPQ and Sales Cloud solutions for clients in manufacturing and healthcare. Conducted stakeholder interviews and discovery sessions to define and document business processes. Led functional demos and walkthroughs to validate designs and build stakeholder confidence.

Salesforce CPQ Salesforce Sales Cloud Business Process User Stories Acceptance Criteria Client Management Requirements Gathering

Salesforce Business Analyst

CPA Ontario

Jul 2017 - Dec 2018 (1 year 5 months)

Delivered a Salesforce-based member management system for 100,000+ users, integrated with legacy systems. Facilitated workshops, defined user journeys, and led documentation of business and functional requirements. Developed training and change management plans, improving platform adoption by 70%.

Salesforce Facilitation User Journeys Data Governance Training Development Change Management

Lead Business Analyst

Shoppers Drug Mart

Mar 2015 - Jul 2017 (2 years 4 months)

Conducted gap analyses and supported pharmacy roadmap development. Ensured compliance with eHealth requirements in system upgrades. Assisted with business case development, vendor selection, and SOW review for eCommerce initiatives.