Looking for a job

Poonguzhali Udhaya Sankar

@poonguzhaliudhayasan

I build scalable Salesforce CRM solutions, integrations, automation, and secure enterprise environments.

At Cansel Survey Equipment, I lead CRM Systems and administer Salesforce integrated with SAP ERP, Boomi, HubSpot, Qualtrics, ServiceMax, and ecommerce applications. I led the Salesforce Classic-to-Lightning migration and support acquisition integrations across Canada, the United States, and the United Kingdom.

Previously at Wipro, I delivered Salesforce solutions for Baxter Healthcare across EMEA, APAC, ANZ, and SEA. I translate business requirements into secure, scalable applications, lead stakeholder sessions and user training, and was twice recognized with the Most Valuable Player award.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Systems Administrator

Current

Cansel Survey Equipment Inc.

Dec 2019 - Present (6 years 9 months)

Administer and support enterprise Salesforce environment integrated with SAP ERP, Boomi, HubSpot, Qualtrics, ServiceMax, Ecommerce, and other business-critical applications. Led migration from Salesforce Classic to Lightning and designed scalable multi-company security architecture.

Customer Relations Associate

HGS Canada Inc.

Aug 2019 - Oct 2019 (2 months)

Delivered exceptional customer support by resolving billing, service, and product inquiries. Handled high-volume inbound customer interactions while maintaining quality and service standards.

Customer Support Billing Product Knowledge Communication Skills Documentation Product inquiries Relationship Building

Salesforce Consultant

Wipro Technologies Ltd.

Dec 2014 - Apr 2019 (4 years 4 months)

Administered multiple Salesforce organizations supporting business users across EMEA. Configured security settings, profiles, permission sets, roles, sharing rules, workflows, approval processes, reports, dashboards, and custom objects.