Open to opportunities

Osama Anis

@osamaanis

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Salesforce Consultant with expertise in CRM implementation and training.

Canada

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What I'm looking for

I am looking for opportunities that foster collaboration, innovation, and professional growth.

I am a dedicated Salesforce Consultant with extensive experience in CRM implementations, specializing in aligning technology solutions with business objectives. My journey began with a Bachelor of Computer Science, and since then, I have honed my skills in Salesforce through various roles, including Functional Business Analyst and System Specialist. I have successfully led multiple Salesforce CRM implementations, focusing on requirements gathering, solution design, and user training initiatives.

At Keyloop, I have managed to reduce system backlog by 80% within a year while delivering high-quality solutions on time. My proficiency in Salesforce configuration, data mapping, and integration has allowed me to support cross-functional teams effectively, ensuring seamless collaboration across different time zones. I am passionate about enhancing user adoption and continuously improving internal business processes through innovative solutions.

With certifications in Salesforce Administration, Advanced Administration, and Development, I possess a solid understanding of Salesforce architecture and CRM processes. I thrive in Agile environments and am committed to delivering results that exceed client expectations while fostering a culture of continuous learning and improvement.

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Experience

Work history, roles, and key accomplishments

Current

Salesforce Consultant

Current

Keyloop

Jan 2022 - Present (3 years 10 months)

Led Salesforce CRM implementations, including requirements gathering, solution design, configuration, customization, testing, and deployment, ensuring alignment with client business objectives. Delivered high-quality, on-time solutions while managing multiple projects in parallel and reduced system backlog by 80% within one year. Led user training initiatives, developing and delivering comprehensi

Salesforce CRM Solution Design Configuration Testing Deployment User Training Project Management Data Mapping Boomi Sales Cloud Service Cloud CPQ Data Loader Inspector Agile Methodologies Troubleshooting

Functional Business Analyst (Salesforce)

Sandvine

Jan 2021 - Dec 2022 (1 year 11 months)

Translated business needs into clear, detailed requirements and defined the business analysis approach, plans, and accurate estimates for requirements using Agile methodology. Configured and maintained security rules, permission sets, field-level security, record-level security, roles, public groups, and profiles within Salesforce. Created and maintained documentation on processes, policies, appli

Business Analysis Agile Methodology CPQ

System Specialist (Salesforce)

Sharp Electronics Canada

Jan 2018 - Dec 2021 (3 years 11 months)

Created and managed workflow rules, data validation, and triggers, and developed applications within Salesforce based on department requirements. Implemented and administered Salesforce Marketplace apps such as CPQ, Conga, and DocuSign, building and maintaining Price Rules, Product Rules, Quote Templates, and CPQ Objects. Implemented data mapping strategies for Customer 360 integration to ensure s

Salesforce Administration Workflows Data Validation

Technical Analyst

Internet Access Solutions Ltd.

Jan 2015 - Dec 2018 (3 years 11 months)

Evaluated and implemented specific network solutions, managing assigned network-related tasks for projects and resolving transport (Layer 1 and Layer 2) problems. Provisioned hardware and built network links for new customers and upgrades, coordinating with systems during implementation. Managed VOIP phone systems using FreePBX and implemented DNS changes on the server.

VoIP Troubleshooting Project Management

Counterintelligence Agent

Geek Squad

Jan 2013 - Dec 2014 (1 year 11 months)

Analyzed service and repair issues, communicating problems with customers to determine service requirements and providing work estimates. Troubleshot hardware and software-related issues, contacting customers regarding repair status and soliciting additional information as needed. Assisted customers within the Precinct's Standard Operating Platform and facilitated in-store sales, upgrades, install

Troubleshooting Customer Service Sales