SGsaumya gupta
@saumyagupta2
Dedicated Salesforce Business Analyst with a focus on client satisfaction.
CanadaWhat I'm looking for
I am a dedicated and results-driven Salesforce Business Analyst with over 2.5 years of experience in analyzing business processes and implementing tailored solutions. My expertise lies in requirement gathering, solution presentations, and utilizing Salesforce's Sales, Service, and Commerce Clouds. As a certified Salesforce Administrator, I have a keen eye for innovation and continuous improvement, which has allowed me to deliver scalable solutions within Agile methodologies.
Throughout my career, I have collaborated with clients and cross-functional teams to ensure effective communication and project execution. I have a proven track record of enhancing operational efficiency and customer outcomes, achieving significant increases in client satisfaction and membership renewals. My experience includes documenting processes, creating user stories, and developing flow diagrams to guide Agile project delivery, ensuring timely and efficient execution of projects.
Experience
Work history, roles, and key accomplishments
Business Analyst
108 ideaspace
Jan 2024 - Present (1 year 6 months)
Collaborated with clients, cross-functional teams, and stakeholders to gather and analyze business requirements, ensuring tailored solutions for association management Sales Cloud systems. Documented processes, created user stories, and developed flow diagrams to guide Agile project delivery using JIRA, Draw.io ensuring timely and efficient execution. Achieved a 50% increase in client satisfaction
Business Analyst
Cyntexa Labs Pvt. Ltd
Jan 2022 - Present (3 years 6 months)
Collaborated with clients, cross-functional teams, and stakeholders to gather business requirements and deliver customized Salesforce solutions using Sales, Service, Experience, and Commerce Clouds, along with AppExchange applications. Played a key role in pre- and post-sales activities as both product and project manager, overseeing project plans, documentation, and timely delivery. Utilized JIRA
Product Specialist
BYJUS: Think and learn Pvt. Ltd
Aug 2021 - Present (3 years 11 months)
Specialized in product functionality and operations, strengthening customer relationships by understanding their journey within Salesforce CRM. Worked closely with stakeholders to gather requirements and align expectations, actively contributing to product research and development. Facilitated seamless communication between departments, including sales, logistics, customer relations, and user expe
Education
Degrees, certifications, and relevant coursework
Rajasthan Technical University, Kota
B.Tech., Computer Science Engineering
Studied Computer Science Engineering, gaining foundational knowledge in various aspects of computer science. Completed the program from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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