Open to opportunities

Manoj Biswas

@manojbiswas

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Global Salesforce Lead Consultant and Product Owner driving enterprise multi-cloud transformations.

Canada

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What I'm looking for

I seek a product-focused leadership role where I can lead Salesforce multi-cloud transformations, drive user adoption, mentor Agile teams, and deliver measurable business impact in collaborative, growth-oriented environments.

I am a results-driven Salesforce Lead Functional Consultant and Product Owner with 14+ years of global experience delivering enterprise Salesforce transformations across North America, Europe, and Asia. I combine deep Salesforce multi-cloud expertise with strong business acumen to drive measurable ROI, high user adoption, and accelerated growth.

As a product-focused leader, I have defined product strategy and backlog priorities for multi-cloud programs, led Agile teams and ceremonies, and delivered integrations across Sales, Service, Field Service, Experience, Financial Services and third-party systems like SAP. My recent work includes implementing Agentforce, ServiceMax A360, and autonomous AI agents to streamline field service operations and achieve high client satisfaction and sprint goal completion.

I consistently drive adoption and operational efficiency through user training, UAT, and stakeholder engagement, achieving outcomes such as 95%+ user adoption, 98% process efficiency, and significant reductions in sales cycle time and manual work. I prioritize pragmatic solution design, cross-functional collaboration, and measurable business impact.

Experience

Work history, roles, and key accomplishments

Current

Global Salesforce Lead

Current

Slalom Consulting

Jan 2022 - Present (4 years 5 months)

Spearheaded multi-cloud Salesforce implementations and product ownership for enterprise clients, achieving 90%+ client satisfaction, 98% sprint goal completion, and reducing sales cycle time by 30% through integrated Sales & Service Cloud solutions.

Salesforce Architecture Product Ownership Agentforce Service Cloud SAP Integration Agile Scrum UAT

Salesforce Consultant / BA

The Deveau Group

Jan 2021 - Jan 2022 (1 year)

Documented user stories and led Agile ceremonies to strengthen business processes, reducing sprint planning time by 20% and automating workflows that cut manual effort by 80% with 99.9% system uptime.

Business Analysis User Stories Agile Workflow Automation Data Mapping UAT Jira Confluence

Lead Technical Product Manager

Innoviti Payment Solutions

Jan 2019 - Jan 2021 (2 years)

Defined product strategy and integrated Salesforce Sales & Field Service with SAP, boosting customer satisfaction by 125% and enabling 85% faster requirement validation cycles across Asia and North America.

Product Management Salesforce SAP Integration Agile Stakeholder Management Roadmapping UAT

Salesforce Business Analyst

Tim Hortons

Jan 2017 - Jan 2019 (2 years)

Designed and implemented Salesforce Lightning solutions that improved operational efficiency by 92% and delivered enterprise training and multilingual support with 100% stakeholder alignment.

Salesforce Lightning Business Analysis Translation Workbench UAT Training SOQL

Customer Success Manager

Nielsen IQ

Jan 2015 - Jan 2017 (2 years)

Managed customer success initiatives across Southeast Asia, driving product adoption and client retention through targeted engagement and support programs.

& Customer Success Client Engagement Product Adoption Stakeholder Management Reporting

Product Manager

LG Electronics

Jan 2010 - Jan 2012 (2 years)

Led product management activities, driving roadmap and delivery for consumer electronics products and coordinating cross-functional teams to achieve market goals.

Product Management Roadmapping Go To Market Requirements Gathering Stakeholder Management