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Lavanya CLC
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Lavanya C

@lavanyac

Experienced IT Analyst specializing in Salesforce and client solutions.

Canada
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What I'm looking for

I seek a dynamic role where I can leverage my Salesforce expertise and contribute to innovative projects while fostering a collaborative team environment.

I am a dedicated IT Analyst with nearly 5 years of experience, primarily focused on Salesforce and client-facing applications. My journey has equipped me with a robust understanding of Salesforce CRM, where I've excelled in implementing solutions that enhance business processes and improve user experience. As a trusted subject matter expert, I have trained clients across North America, APAC, and Europe, ensuring they fully leverage the capabilities of the platforms I manage.

At Brookfield Asset Management, I have played a pivotal role in the analysis, design, and customization of Salesforce modules, leading training sessions and supporting end-users to maximize their proficiency. My technical expertise extends to database management and system processes, allowing me to troubleshoot and optimize solutions effectively. I thrive in deadline-driven environments and am committed to delivering high-quality work that meets the needs of both internal and external stakeholders.

Experience

Work history, roles, and key accomplishments

BM
Current

Senior Analyst

Brookfield Asset Management

Jan 2022 - Present (4 years 7 months)

Involved in the analysis, design, development, and customization of Salesforce.com modules. Provided training sessions to end-users and played a key role in enhancing business modules using Standard and Custom Objects. Managed complex requirements and supported release teams during deployments.

MI

Salesforce Admin

Microfocus

Jan 2018 - Jan 2020 (2 years)

Performed roles as Salesforce Developer and Administrator, gathering requirements and documenting them. Created Custom Objects, Fields, and automated business logic through various Salesforce functionalities. Integrated Salesforce CRM with legacy systems.

Education

Degrees, certifications, and relevant coursework

University of Windsor logoUW

University of Windsor

Master of Engineering, Engineering

2020 - 2021

CE

CVR College of Engineering

Bachelor of Technology, Engineering

2014 - 2018

Tech stack

Software and tools used professionally

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