Ruth Wangechi
@ruthwangechi
Business Development Professional with over 5 years of experience
What I'm looking for
As a seasoned business development professional with over 5 years of experience, I have honed my skills in customer experience, sales, marketing, and strategic relationship management. My expertise lies in onboarding new clients and maintaining relationships with existing clients, leading to consistent business growth. I have successfully managed both B2B and B2C relationships, driving sales and profitability through trend analysis and leveraging competitor activity.
Throughout my career, I have demonstrated leadership by overseeing branch operations, mentoring teams, and ensuring adherence to company policies. I have also developed and implemented marketing strategies, including promotions and brand awareness campaigns, resulting in increased client retention and new business acquisition. I am passionate about driving growth and improving client relationships, and I am excited to apply my skills in a new role.
In addition to my professional experience, I hold a Bachelor of Science degree in Economics and Sociology from Laikipia University. I am proficient in a range of tools, including Microsoft Excel, Microsoft Word, Microsoft Outlook, QuickBooks, SAP, Salesforce, HubSpot, Sage, Freshdesk, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Branch Manager
Automobile Association of Kenya
Apr 2023 - Present (2 years 2 months)
Spearheaded the setup of the Juja branch, achieving operational targets within 4 months. Implemented innovative marketing strategies, led and mentored the branch team, and ensured effective management of customer service issues, resolving over 90% of escalated concerns.
Corporate Relations Officer
Automobile Association of Kenya
Jan 2022 - Mar 2023 (1 year 2 months)
Recovered KES 50 million in debt with a 96% collection rate. Collaborated with finance for accurate receipting, restored client relationships, and negotiated favorable payment plans, enhancing client retention and cash flow.
Customer Experience Advocate
Automobile Association of Kenya
Jul 2019 - Jan 2022 (2 years 6 months)
Delivered excellent customer service, resolving 98% of issues on the first interaction. Increased branch profitability significantly and collected 98% of outstanding debts, while overseeing administrative tasks and training new hires.
Lead Generation-Direct Sales
Automobile Association of Kenya
Sep 2018 - May 2019 (8 months)
Focused on generating leads through direct sales efforts, contributing to the overall sales strategy and client acquisition for the organization.
Education
Degrees, certifications, and relevant coursework
Ruth hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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Skills
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