rithik gireesh
@rithikgireesh
I grow SaaS revenue and retention through enterprise account management and customer success.
IndiaWhat I'm looking for
I've managed high-value SaaS and ERP customer portfolios at FirstBit Smart Solutions, generating $200,000 in average monthly recurring revenue and maintaining 93% subscription renewal across Cloud SaaS, IaaS, and on-premise ERP models. I lead implementations, QBRs, system audits, integrations, renewals, and upsells while translating customer feedback into product improvements.
Previously, I generated over $1.3 million in ARR at CapitalxAI and over $450,000 in revenue at Fresh Prints through consultative sales, account management, and retention. I enjoy building executive relationships, navigating complex customer cycles, and using CRM, analytics, and outreach tools to improve growth and customer outcomes.
Experience
Work history, roles, and key accomplishments
Key Account Manager - Customer Success
FirstBit Smart Solutions
Dec 2024 - Apr 2026 (1 year 4 months)
Managed a portfolio of target accounts worth more than $2.2 million in ARR, handling the full customer cycle from kick-off to go-live and retention. Drove a 42% CSAT uptick through feedback to product development and maintained a 93% subscription renewal rate.
Senior Account Manager
CapitalxAI
Nov 2023 - Sep 2024 (10 months)
Led a team of Account Managers for an AI SaaS startup, generating over $1.3 million in ARR through consultative sales. Reduced churn rate by 33% through strong customer relationships and timely renewals.
Account Executive
Fresh Prints
Jan 2022 - Feb 2023 (1 year 1 month)
Managed over 200 B2B accounts, generating over $450,000 in revenue and exceeding sales quota by 50%. Maintained a 38% conversion rate and reduced escalations by 15% while improving on-time delivery by 18%.
Education
Degrees, certifications, and relevant coursework
Manav Rachna International Institute of Research and Studies
MBA Dual Specialization, Marketing and Business Analytics
Pursued an MBA with dual specialization in Marketing and Business Analytics.
Hansraj College, Delhi University
BA English (Honours), English
Completed a Bachelor of Arts degree with Honours in English.
Oracle
Oracle Cloud Infrastructure AI Foundations, Artificial Intelligence
Certification in Oracle Cloud Infrastructure AI Foundations.
Coursera
Business Analysis & Process Management, Business Analysis
Certification in Business Analysis & Process Management.
Udemy
Mega Digital Marketing Course A-Z, Digital Marketing
Certification in Mega Digital Marketing Course A-Z.
IBM
Generative AI: Prompt Engineering Basics, Artificial Intelligence
Certification in Generative AI: Prompt Engineering Basics.
IBM
Generative AI: Introduction and Applications, Artificial Intelligence
Certification in Generative AI: Introduction and Applications.
Coursera
AWS S3 Basics, Cloud Computing
Certification in AWS S3 Basics.
IBM
Introduction to Software Engineering, Software Engineering
Certification in Introduction to Software Engineering.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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