I’m looking for a Customer success, exprience or Account management roles where I can own post-sale outcomes—driving adoption, retention, and expansion with strong cross-functional teamwork, data-driven decisions, and real customer impact through onboarding, QBRs, and renewals.
Looking for a job
praveen musale
@praveenmusale
Customer Success Manager (SaaS) | Post-Sales Ownership | Adoption, Retention & Expansion
IndiaWhat I'm looking for
I’m a Customer Success Manager with 7+ years of experience working with SaaS customers across enterprise and mid-market accounts. Most of my work has been around helping customers actually get value from the product, not just onboarding them and moving on. I stay close to how they’re using the platform, where they’re getting stuck, and what would make it more useful for them.
Over time, I’ve handled everything from onboarding and training to renewals and expansion conversations. I’ve worked with global customers across APAC, EMEA, and the US, and I’m comfortable dealing with a range of stakeholders, from day-to-day users to leadership teams.
What I enjoy most is figuring out why a customer isn’t getting the outcome they expected, and fixing that before it turns into churn. I’ve also spent a lot of time working with product and engineering teams when something breaks or needs improvement, so customers don’t feel stuck in the middle.
If I had to sum it up simply, I help customers stay, grow, and see real value from the product.
Experience
Work history, roles, and key accomplishments
IP
Current
Customer Success Strategy
Independent Practice
Oct 2025 - Present (7 months)
Researched and designed customer onboarding, adoption, and retention frameworks using KPI-based approaches. Built AI-assisted workflows to analyze usage signals, identify churn risk, and spot expansion opportunities, and developed lifecycle playbooks for onboarding, adoption, QBRs, and renewals.
SS
Customer Success Manager
Skillsoft Software
Dec 2024 - Oct 2025 (10 months)
Owned post-sale relationships for a $2–$3M ARR SaaS portfolio, improving platform usage and expanding how customer teams adopted the learning platform. Drove onboarding/training, managed risk via usage monitoring, and handled renewal/pricing conversations contributing $120K+ additional ARR.
CS
Customer Success Manager
Cloudbolt Software
Aug 2023 - Sep 2024 (1 year 1 month)
Owned a $5M+ SaaS customer portfolio, focusing on account health monitoring, improving adoption, and growing usage over time. Managed escalations with product, engineering, and sales and contributed $522K+ through renewals and upsell opportunities based on customer usage.
UT
Senior Support Engineer
Unify Technologies
Apr 2022 - Jun 2023 (1 year 2 months)
Managed 35+ SaaS accounts by keeping customers engaged, resolving issues quickly, and reducing churn risk. Improved CSAT by 20% and reduced resolution time by 30% using analytics-driven support and proactive communication, while handling escalations through root-cause analysis and mentoring a support team.
BY
Product Specialist Team Lead
BYJU’S
Jun 2018 - Apr 2022 (3 years 10 months)
Led onboarding and adoption for SaaS and LMS customers to ensure smooth implementation and effective usage. Improved customer engagement and satisfaction by aligning solutions to learning and business outcomes and collaborating cross-functionally to strengthen workflows and service delivery.
HG
Customer Support Officer
HGS
Jun 2017 - Jun 2018 (1 year)
Provided multi-channel customer support focused on timely issue resolution and customer satisfaction. Maintained 91–97% retention through proactive communication and empathetic service delivery.
Education
Degrees, certifications, and relevant coursework
University of Huddersfield
Master of Science (MSc), Automotive Engineering
2014 - 2015
Completed an MSc in Automotive Engineering at the University of Huddersfield.
Visvesvaraya Technological University (VTU)
Bachelor of Engineering, Engineering
2009 - 2013
Completed a Bachelor’s of Engineering (BE) degree from Visvesvaraya Technological University (VTU).
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2000k-2700k INR
Social media
Job categories
Skills
Customer Health MonitoringZendeskJiraFreshworksConfluenceAsanaSlackGoogle WorkspaceMicrosoft 365SQLAI ToolsGoogle AnalyticsCustomer Success ManagementSaaS Account ManagementRetentionChurn Risk ManagementProduct ManagementUser EngagementAccount ExpansionUpsellingCross SellingCross Functional CollaborationRenewal ManagementContract NegotiationStakeholder ManagementCRM ToolsCRM (Hubspot Salesforce)
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