Yusuf Haider
@yusufhaider
I drive SaaS retention, renewals, adoption, and expansion across enterprise and mid-market customer portfolios.
IndiaWhat I'm looking for
I'm driving SaaS customer outcomes at JLL Technologies, owning SMB and enterprise portfolios across onboarding, implementation, adoption, renewals, and expansion. I partner with Product, Engineering, Sales, Marketing, and Support to turn operational processes into scalable SaaS workflows.
Previously at Infometry India Software, I managed enterprise and mid-market SaaS relationships, including U.S.-based customers across healthcare and technology. I achieved 95% retention, increased Net Revenue Retention by 18%, reduced churn by 12%, and improved time-to-value by 30% through proactive customer success planning, QBRs, health reviews, and enablement.
My experience also includes account management at MJB Technology Solutions, strategic B2B SaaS partnerships at Cedcoss Technologies, and business development at Vbeyond Corporation. I use customer health data, executive reporting, product feedback, and cross-functional collaboration to improve adoption, retention, and growth.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
JLL Technologies
Jan 2026 - Present (8 months)
Owns a portfolio of SMB customer accounts, ensuring high satisfaction, retention, and adoption. Partners with cross-functional teams to deliver seamless customer experiences and drive expansion.
• Managed enterprise and mid-market SaaS customer accounts throughout the customer lifecycle.
• Translated operational and field workflows into scalable SaaS implementations, enabling standardized processes, adoption, reporting, and operational visibility across enterprise customer accounts.
• Managed SaaS relationships with U.S.-based customers
Account Manager
MJB Technology
May 2023 - Jun 2024 (1 year 1 month)
• Built trusted relationships with customer stakeholders through regular engagement and business reviews.
• Coordinated customer onboarding, implementation, adoption, renewals, and account growth.
• Worked closely with Engineering teams to troubleshoot API integrations and technical issues.
Business Development Analyst
Cedcoss Technologies
Oct 2020 - Apr 2023 (2 years 6 months)
• Managed strategic B2B SaaS partnerships and enterprise client relationships.
• Supported onboarding and implementation for eCommerce and FinTech customers.
• Worked closely with Product and Engineering teams to improve customer experience.
Education
Degrees, certifications, and relevant coursework
Azad Institute of Engineering & Technology (AKTU)
Bachelor of Technology, Civil Engineering
Bachelor of Technology in Civil Engineering from Azad Institute of Engineering & Technology, Lucknow, completed in 2019.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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