Mansi Kapoor

I’m a results-driven Account Manager with 4+ years of B2B SaaS sales experience, managing Enterprise, Mid-Market, and SMB accounts across EMEA and APAC regions. At Adobe, I own end-to-end customer lifecycle management—renewals, retention, and expansion—consistently hitting 150%+ of quarterly retention and revenue targets for 3 consecutive years.

I’ve delivered measurable impact through proactive engagement and strategic account planning: I increased customer retention by 25% and improved CSAT/NPS by 30%. I also lead complex renewal negotiations and contract management, driving a 30% increase in average deal size while minimizing churn risk, and I execute 6–10 cross-sell and upsell opportunities annually to grow incremental revenue.

I’m fluent in pipeline and forecasting discipline, ensuring high forecast accuracy and on-time deal closures. I’ve served as a Team Lead for a 3-member Customer Success team, onboarded and mentored new hires, and built frameworks to turn customer feedback into data-driven decisions for account planning, product positioning, and retention strategies.