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Zeeshan Khan

@zeeshan_khan01

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Customer Success leader driving SaaS and AI adoption, retention, and multi-million dollar account growth.

India

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What I'm looking for

I seek a role in customer success at a product-led, data-driven SaaS/AI company where I can drive adoption, renewals, and scalable expansion.

I am a Customer Success Manager with 14 years in IT and nine years focused on SaaS and AI-driven platforms, combining technical credibility from a background in test automation with strategic customer outcomes. I consistently manage multi-million-dollar global portfolios, driving renewals, expansion, and product adoption.

At BigSpring.ai I managed a global enterprise portfolio valued at USD 1.6M+ ARR, led major renewals and expansions, and co-created an AI-powered capability now in the product roadmap. Previously I established and scaled support and success functions, achieving >98% CSAT and renewal rates exceeding 96% while converting pilots into multi-year ARR contracts.

I collaborate closely with sales, product, and engineering to streamline onboarding and accelerate value realization, run strategic workshops, and build processes that reduce churn and increase engagement. I bring a data-backed, product-analytics mindset and proven experience in stakeholder management, upselling, and cross-functional leadership.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

BigSpring.ai

Mar 2024 - Present (1 year 9 months)

Managed strategic customer success for an AI-based SaaS platform, overseeing a global enterprise portfolio valued at $1.6M+ ARR and driving renewals, adoption, and value realization including a 10x ARR increase for a manufacturing client.

& Customer Success Account Expansion Onboarding SaaS Renewal Management Stakeholder Management HubSpot Zendesk

Head of Support

Virtuoso

Jan 2023 - Nov 2023 (10 months)

Established and scaled the customer support function, achieving over 98% CSAT and aligning support processes with customer success to improve retention while owning renewals and contract negotiations for Tier 3 customers.

Support Operations CSAT Process Design Escalation Management Zendesk

Customer Success Manager

Virtuoso

May 2019 - Nov 2023 (4 years 6 months)

Owned customer success for an AI-powered SaaS automation platform, achieving a >96% renewal rate and converting pilots into multi-year ARR contracts while driving account growth and advocacy.

Renewal Management Onboarding Account Growth Customer Advocacy Stakeholder Management Jira

Senior Consultant

Virtuoso

Jul 2018 - May 2019 (10 months)

Delivered demos and onboarding for Tier 1/2 accounts and contributed to closing a Tier 1 deal worth $200,000 ARR through consultative engagement and technical enablement.

Client Onboarding Sales Support Training Technical Consulting

Head of Marketing & Business Development

RLOC Pvt Ltd

Jan 2015 - Dec 2017 (2 years 11 months)

Led brand strategy and business growth for a niche apparel startup, driving marketing and business development initiatives to expand market presence.

Brand Strategy Business Development Marketing Go To Market Sales Enablement Stakeholder Management

Senior Test Automation Engineer

Infosys

Jan 2012 - Dec 2017 (5 years 11 months)

Delivered automation and integration testing for financial and payment applications, designing regression frameworks and training junior engineers to improve release quality.