Open to opportunities

sahil indulkar

@sahilindulkar

SaaS CSM with 4+ yrs driving onboarding, renewals, expansions, adoption, QBRs, and CXO relationships for measurable customer ROI.

India

Message

What I'm looking for

I seek a customer-success or account leadership role where I can drive enterprise adoption, expand revenue, and collaborate with product/engineering to deliver measurable ROI.

I am a Customer Success and Key Account professional with 4+ years managing enterprise B2B SaaS accounts in FinTech, owning account P&L, onboarding, renewals, revenue expansion, product adoption and CXO stakeholder relationships. I have hands-on experience with API-led products, onboarding workflows, and collaborating with product and engineering teams to deliver measurable customer ROI.

At my current role I manage 40+ B2B accounts end-to-end, led a 10-member CS team, achieved 30%+ YoY NRR and generated ~₹1Cr annual revenue while driving upsell/cross-sell and strong GRR. I am results-driven, skilled in QBRs, executive reporting, and building long-term account growth through a value-first approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Team Lead

Current

JODO

Jul 2023 - Present (2 years 6 months)

Manage 40+ enterprise B2B accounts end-to-end, achieving 30%+ YoY NRR and generating ~₹1Cr annual revenue through onboarding, renewals, upsells, and retention programs while leading a 10-member CS team.

& Customer Success Account Management Renewals Onboarding Stakeholder Management

Senior Inside Sales Associate

BYJU'S

Feb 2022 - May 2023 (1 year 3 months)

Promoted through sales roles to Senior Inside Sales Associate, consistently surpassing targets by 20%+ monthly through outbound lead generation, conversion, and client relationship building to drive upsell opportunities.