Looking for a job

Ricardo Berrios

@ricardoberrios

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Dynamic retail store manager with over a decade of leadership experience.

United States

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What I'm looking for

I am looking for a role that values leadership, innovation, and customer satisfaction.

I am a dynamic and results-driven retail store manager with over a decade of leadership experience at T-Mobile. My proven track record includes managing teams across multiple locations, driving team success, and enhancing customer experiences. I am skilled in identifying leadership opportunities, fostering innovation, and achieving business goals. My goal is to contribute to KnowBe4's success by leveraging my extensive leadership and customer-focused experience.

Throughout my career at T-Mobile, I have successfully managed teams across 10 diverse locations, ensuring consistent customer satisfaction and team performance. I focus on creating a fun and encouraging environment for my team to thrive, driving continuous improvement, and achieving business goals. My experience as a Customer Loyalty Leader allowed me to enhance customer satisfaction rates through effective collaboration and real-time assistance, further solidifying my commitment to customer service excellence.

I have developed and mentored future leaders through various programs, fostering a positive work environment that improves employee engagement and satisfaction. My leadership has consistently resulted in increased morale and performance, as evidenced by employee satisfaction surveys and team productivity metrics. I am eager to bring my expertise in sales management and team leadership to a new opportunity.

Experience

Work history, roles, and key accomplishments

T-

Current

Retail Store Manager

Current

T-Mobile

Mar 2022 - Present (3 years 4 months)

Managed a team across 10 diverse locations, ensuring consistent customer satisfaction and team performance. Identified and implemented leadership opportunities, boosting team success and partner collaboration.

Team Management Customer Satisfaction Leadership Development Performance Management

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Customer Loyalty Leader

T-Mobile

Sep 2021 - Feb 2022 (5 months)

Managed frontline and remote assistance for Tampa North district, ensuring seamless Sprint/T-Mobile system assimilation and customer account support. Provided real-time assistance and report updates through daily store visits, improving customer satisfaction rates.

Customer Support System Integration Customer Satisfaction Reporting Team Collaboration

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Retail Associate Manager

T-Mobile

Dec 2014 - Aug 2021 (6 years 8 months)

Led and managed a team across multiple locations, ensuring consistent customer satisfaction and team performance, contributing to the store's success in the district. Developed and mentored future leaders through the Future Leader programs, enhancing team capabilities and succession planning.

Team Leadership Customer Satisfaction Performance Management Leadership Development Employee Engagement

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Retail Sales Leader

T-Mobile

Apr 2014 - Nov 2014 (7 months)

Led sales representatives to enhance performance and drive sales, achieving a significant increase in sales metrics through effective coaching and development. Spearheaded multiple district-wide projects, improving overall district performance and operational efficiency.

Sales Leadership Sales Performance Coaching Project Management

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Retail Sales Associate

T-Mobile

Dec 2012 - Mar 2014 (1 year 3 months)

Gained extensive experience in both high volume and low volume store environments, consistently delivering optimal results for the store and consumers. Demonstrated highly motivated selling behavior, driving significant sales growth and customer satisfaction.

Sales Customer Satisfaction Sales Growth Customer Service Retail Operations

Education

Degrees, certifications, and relevant coursework

University of Puerto Rico, Río Piedras

Bachelor of Arts, Linguistics

Studied the fundamentals of linguistics, focusing on language structure, communication, and cultural contexts. Gained a comprehensive understanding of linguistic theories and their practical applications.