Marian O

MO

Open to opportunities

Marian O

@mariano

I lead customer success operations, retention, and technology adoption through data-driven team leadership.

What I'm looking for

I'm looking to lead Customer Success or Operations teams in a remote SaaS environment, using KPI-driven execution, project management, technology adoption, and customer-centric strategies to improve retention and scale team performance.

At T-Mobile, I led daily operations and strategic execution for a high-volume retail facility, directly managing and empowering cross-functional teams of 10 to 20 employees.

I designed customer experience strategies that ranked my location at the top of the district for Customer Satisfaction scores, supporting retention and long-term brand loyalty. I also used KPI dashboards and operational metrics to identify performance gaps and implement training workflows that drove organic revenue growth.

I partnered with corporate stakeholders to roll out, test, and drive employee adoption of new CRM systems and digital platforms. Across roles from Mobile Expert through Retail Store Manager, I built consultative customer experiences, supported regional sales goals, managed inventory and compliance, and developed frontline talent into leadership roles.

I'm CAPM® certified and Microsoft Azure AI-901 certified, bringing project management, operational discipline, customer success leadership, and practical AI and cloud fluency to customer-centric teams.

Experience

Work history, roles, and key accomplishments

TM

Retail Store Manager

Jul 2019 - Sep 2025 (6 years 2 months)

Spearheaded daily operations and strategic execution for a high-volume facility, leading a cross-functional team of 10 to 20 employees. Engineered customer experience strategies that consistently ranked the location at the top of the District for Customer Satisfaction (CSAT) scores.

Customer Satisfaction Team Leadership CRM Systems Process Improvement Change Management Stakeholder Communication Talent Development

TM

Assistant Store Manager

Apr 2016 - Jul 2019 (3 years 3 months)

Spearheaded daily business operations, talent acquisition strategies, inventory logistics, and strict regulatory compliance frameworks. Managed frontline workforce optimization, alignment, and performance management to guarantee a seamless customer journey.

Operations Management Talent Acquisition Inventory Management Regulatory Compliance Performance Management Customer Experience

TM

Lead Mobile Expert / Mentorship Specialist

Jun 2013 - Apr 2016 (2 years 10 months)

Mentored cross-functional team members, drove regional sales performance goals, and engineered premium consultative customer experiences.

Mentor Sales Performance Consultative Selling Customer Experience

TM

Mobile Expert / Consultative Advisor

Dec 2010 - Jun 2013 (2 years 6 months)

Delivered solution-oriented, consultative client support, consistently outperforming baseline retention and conversion goals.

Consultative Selling Customer Retention client support

Education

Degrees, certifications, and relevant coursework

Marian hasn't added their education

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Tech stack

Software and tools used professionally

Microsoft Azure

Loops

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