Sig Thompson
@sigthompson
Customer Success and retention leader who drives KPI growth through coaching and data insights.
United StatesWhat I'm looking for
I’m a customer success-focused leader with 7+ years of experience driving retention, customer satisfaction, and revenue performance in high-volume environments. I manage customer relationships, resolve escalations, and improve KPIs through data-driven insights and coaching.
In my current role as a Retail Store Manager at T-Mobile, I own customer experience and retention outcomes, lead and develop a team of 12+, and use data dashboards to monitor performance and implement improvements. I’ve tripled customer account conversions through structured coaching and improved service strategies, earned recognition in the top 20% companywide, and improved team KPI attainment across customer satisfaction and retention—while also developing multiple employees into leadership roles and managing performance operations across multiple locations.
Experience
Work history, roles, and key accomplishments
Retail Store Manager
T-Mobile
Jan 2019 - Present (7 years 3 months)
Owned customer experience and retention outcomes for a high-volume store, leading a team of 12+ and using data dashboards to drive KPI improvements. Tripled customer account conversions through structured coaching and improved service strategies, earning top-20% performance recognition.
Assistant Store Manager
Sprint
Jan 2018 - Jan 2019 (1 year)
Supported day-to-day store operations by coaching team members and tracking performance to improve customer experience. Helped resolve customer issues and reinforce service standards to maintain satisfaction metrics.
Lead Sales Associate
Sprint
Jan 2017 - Jan 2018 (1 year)
Supported onboarding and customer issue resolution while helping maintain strong service performance. Assisted with coaching and operational support to improve customer outcomes and team execution.
Sales Associate
Sprint
Jan 2016 - Jan 2017 (1 year)
Achieved top sales performance (ranked #1) and served as key holder, supporting store operations and customer service. Delivered customer onboarding support and assisted with resolving customer concerns.
Education
Degrees, certifications, and relevant coursework
Belvidere High School
Attended Belvidere High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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