Nury Valdez Guzman

Led all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, and loss prevention. Supported operational excellence by monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiatives. Drove team development, training, and mentoring, ensuring high performance and customer satisfaction.

Partnered with the Store Manager to lead and develop the store team, focusing on customer satisfaction and Mobile Expert success. Ensured every customer need was met by building confidence and solving problems effectively. Conducted observations of Mobile Experts' interactions, providing feedback for development, training, and coaching.

Educated and demonstrated products and services to customers, consistently meeting performance targets in sales, customer service, and quality. Participated in events and supported various locations, representing the brand with energy and excitement. Leveraged digital tools for customer interactions and onboarding, providing a best-in-class customer experience.

Represented British American Tobacco as a Brand Ambassador at Cancun International Airport. Engaged with customers to promote brand awareness and drive sales. Ensured a positive brand image and customer experience.

Managed customer service operations at Aldea Thai Resorts, ensuring high levels of guest satisfaction. Addressed customer inquiries and resolved issues efficiently. Implemented strategies to enhance the overall customer experience.

Provided financial and personal assistance to the Vice President of Sales and Marketing. Managed schedules, prepared reports, and supported sales and marketing initiatives. Ensured smooth administrative operations for the department.

Sold timeshare properties to prospective clients, achieving sales targets and building customer relationships. Conducted presentations and tours to showcase property features and benefits. Provided excellent customer service throughout the sales process.