Rehab Al-zayyaty

Pin-pointing the issues customers are facing throughout the journey of submitting their orders, work with the developers to have them fixed for a seamless experience. Address Tools include Hybris - Splunk - Sales Force - Jira.

Managed large amounts of incoming phone calls, emails, and chats. Identified and assessed customers’ needs to achieve satisfaction and provided accurate, valid, and complete information using the right methods/tools.

Led learning and development projects and tracked ongoing hiring needs of clients’ businesses. Defined and drove the team to meet and exceed hiring benchmarks, and helped develop internal processes and procedures.

Responsible for building pipelines, identifying, acquiring, and assessing candidates to fill open positions. Contributed to the overall talent acquisition strategy.

Provided knowledge, resources, and information to support agents and addressed customer's concerns accurately and timely. Assisted advisors with material requests and account updates, ensuring the accuracy of content and monitoring interactions.

Managed incoming customer inquiries via phone, email, and chat, providing solutions and maintaining high levels of customer satisfaction. Documented interactions and followed communication procedures.

Provided chat support to customers, addressing their inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication.

Assisted customers in US and CA with their hotel and flight bookings through phone calls, emails, and chats. Trained on Amadeus and Sabre to facilitate travel arrangements.

Provided technical support across the MEA region, researching and diagnosing solutions to mobile phone tech issues. Processed repair orders, assisted with fixing roll-out issues, and ensured the database was regularly updated.

Participated in call center training to develop skills in customer interaction and problem resolution. Gained foundational knowledge in call center operations.

Provided technical support across the UK, researching and diagnosing solutions to TVs, cameras, sound systems, and laptops’ tech issues. Processed repair orders efficiently.

Assisted customers in the MEA region with their hotel and flight bookings through phone calls, emails, and chats. Trained on Amadeus to facilitate travel arrangements.

Assisted customers in the MEA region with their hotel and flight bookings through phone calls, emails, and chats. Trained on Galileo to manage travel reservations.

Handled customer inquiries and provided support in a contact center environment. Maintained customer satisfaction through effective communication and problem resolution.

Handled all sorts of correspondences, faxes, emails, and calls, and was responsible for documentation and filing system. Made proper arrangements for meetings and travel for executives, and prepared quotations, invoices, and other documents using word processing and Excel sheets.

Assisted the sales team, prepared quotations for clients, and negotiated terms. Responded to online and telephone queries, liaised between departments, and produced reports on progress.

Reviewed and processed Personnel/Position Action Requests, inputting changes into a computerized database. Provided assistance and information to employees and applicants on Human Resources functions.

Assisted with negotiations for space contracts, arranged food and beverage, and ordered supplies and audiovisual equipment. Proposed new ideas to improve event planning and implementation processes.

Studied History at the Faculty of Arts. Developed strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Gained expertise in managing large amounts of incoming phone calls, emails, and chats.