Open to opportunities

Aya Ragab

@ayaragab

Message

Dedicated professional with strong background in customer service and technical support.

Egypt

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service and technical support skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated and results-oriented professional with a strong background in customer service and technical support. My experience spans several roles where I have demonstrated my ability to troubleshoot and resolve technical issues effectively. I am enthusiastic about contributing my skills to a team that values clear communication and problem-solving.

Currently, I work at Atos IT Service Desk, providing technical support to users regarding software, hardware, and network issues. My previous roles at Amazon have equipped me with extensive knowledge of customer service practices, where I addressed inquiries and issues through various channels, ensuring customer satisfaction. I am eager to leverage my skills and experiences to help organizations achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Atos

Feb 2024 - Present (1 year 3 months)

Provided technical support to users regarding software, hardware, and network issues. Responded to inquiries and troubleshot problems over phone, email, or chat, ensuring high customer satisfaction.

Technical Support Troubleshooting Customer Service Communication Skills Support Software Hardware

Telemarketer

Freelancer

Sep 2023 - Oct 2023 (1 month)

Made outbound phone calls to potential customers, promoting and selling products during conversations. Developed strong communication skills and customer engagement techniques.

Telemarketing Communication Skills Sales Customer Engagement Outbound Calling

Digital Technical Support Specialist

Amazon

Feb 2023 - Oct 2023 (8 months)

Assisted customers with technical issues related to digital products and services, including software, downloads, and digital content. Specialized in resolving issues with Alexa and Tablets.

Technical Support Customer Service Communication Skills Problem Solving software issues

Customer Service Representative

Amazon

Sep 2021 - Feb 2022 (5 months)

Addressed customer inquiries and issues via phone, email, and chat. Utilized knowledge of Amazon's policies to assist with account management, order tracking, and product-related queries.

Customer Service Problem Solving Communication Skills Order Management

German Instructor

Zayed Academy for Training and Development

Jul 2021 - Jul 2021 (0 months)

Developed and implemented age-appropriate lesson plans for children and adults, focusing on conversational and writing skills in German. Created a positive and inclusive classroom atmosphere.

Teaching Lesson planning Communication Skills Classroom Management

Education

Degrees, certifications, and relevant coursework

Zayed Academy for Training and Development

Instructor, Education

2021 - 2021

Developed and implemented age-appropriate lesson plans for both children and adults. Focused on building strong conversational and writing skills in German.