Ahmed Abdel Aziz

I am an experienced customer service representative and technical support agent with over five years of experience working with customers globally. My journey began at Vodafone UK, where I implemented customer service policies and managed over 60 calls daily, ensuring customer satisfaction and retention. I excelled in a team environment, coordinating with various departments to meet service objectives and achieving a positive net promoting score.

Transitioning to Vodafone Ireland, I helped troubleshoot mobile network issues, handling over 100 calls daily and achieving the highest First Call Resolution score in my team. My technical expertise continued to grow as a Technical Support Agent for Home Broadband at Vodafone UK, where I resolved complex broadband issues and conducted video sessions to guide customers through technical challenges.

Most recently, I served as Chief of Operations at Advanced Psychiatry Associates, leading the clinic's operations and training staff on new systems. My leadership raised the clinic's Google rating significantly, showcasing my commitment to improving patient experiences. Currently, I work as a freelance travel advisor, assisting customers in booking travel that meets their needs and preferences.