arwa ashraf

I am a dedicated customer support professional with a strong interest in account management. My experience spans various roles where I have honed my skills in client relationship handling and service delivery. I am passionate about optimizing customer satisfaction and business outcomes through effective communication and technical troubleshooting.

Currently, I work as a Technical Advisor at 5CA, where I provide remote support to clients via email, chat, and phone. My role involves troubleshooting product-related issues and ensuring customer satisfaction while documenting and escalating complex cases. Previously, I served as a Customer Service Advisor at Transcom, where I maintained high customer satisfaction scores and contributed to a team-oriented environment. My journey began at Concentrix, where I was promoted to Subject Matter Expert due to my consistent top-tier performance.

With a Bachelor’s degree in Business Information Technology from the Canadian International College in Egypt, I combine my educational background with practical experience to support client success and enhance operational efficiency. I am eager to continue growing in my career and making a positive impact in the customer support field.