Niide Lp

As a Customer Service Representative at HSBC, I contributed to policy development, improved service delivery, and managed customer interactions with empathy. I implemented new software systems to enhance efficiency and identified trends to proactively improve support materials.

As a Call Center Representative at Noon, I developed training programs, improved first-call resolution rates, and monitored call quality. I fostered an inclusive work environment and ensured compliance with industry regulations while enhancing customer retention.

In my role as Subject Matter Expert at Teleperformance, I mentored new hires, analyzed customer feedback, and improved first-contact resolution rates. I developed training programs and streamlined processes to enhance team performance and customer satisfaction.

At Fetchr, I resolved customer complaints with empathy and maintained detailed records of interactions. I developed strong product knowledge to provide informed recommendations and enhanced customer loyalty through personalized solutions.

As a Sales Agent at BrandRip, I boosted sales revenue by identifying customer needs and providing tailored recommendations. I contributed to company growth by consistently meeting sales targets and collaborating with marketing teams for effective promotions.

In my role as a Sales Agent at Horizon PPC, I assisted customers with inquiries and orders, consistently exceeding sales targets. I built relationships with customers and negotiated terms to promote long-term business growth.

Studied in the Faculty of Arts, focusing on the English Department, where I developed strong language skills and a deep understanding of English literature and linguistics.