Open to opportunities

Mohamed Magdy

@mohamedmagdy6

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Customer service professional delivering empathetic, solution-focused client experiences.

Egypt

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What I'm looking for

I am seeking a customer-focused role where I can resolve issues, improve satisfaction, coach teammates, and grow within a collaborative BPO or customer-support team.

I am a customer service professional with progressive experience across BPO accounts including Amazon, Walmart, and telecom sectors, focused on delivering timely, accurate support and building sustainable customer relationships.

I have handled large volumes of inbound/outbound calls and chat, resolved billing and refunds issues, prepared administrative documents, and supported onboarding and reporting processes. I consistently meet qualitative and quantitative targets and coach junior colleagues.

My background blends frontline customer support, administrative operations, and upselling experience; I bring strong communication in Arabic and English, Microsoft Word and Excel proficiency, and a commitment to customer satisfaction and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

Concentrix

Feb 2024 - Present (1 year 7 months)

Responds to customer queries for the Walmart account, identifies and resolves needs and problems, and handles refunds and billing inquiries to maintain customer satisfaction.

Customer Support Billing Communication Walmart Account Experience

Customer Representative

Majorel

Jan 2023 - Sep 2023 (8 months)

Handled high volumes of inbound and outbound calls, identified customer needs, provided solutions and follow-ups, pursued upsell opportunities, and met team performance targets.

Inbound Outbound Calling Upselling Relationship Management Performance Targeting

Chat Representative

Octopus Outsource

Jan 2022 - Nov 2022 (10 months)

Responded to customer queries via chat, identified and resolved customer issues, assisted customers with product features, and helped train junior support representatives.

Live Chat Support Feature Guidance Written Communication Multitasking Customer Satisfaction

Customer Representative

Sutherland

Aug 2021 - Dec 2021 (4 months)

Managed large volumes of inbound and outbound calls, identified customer needs, researched issues to provide solutions, and met qualitative and quantitative targets while pursuing upsell opportunities.

Inbound Outbound Calling Customer Support Upselling Relationship Building QA Targets Communication

Office Administrator

Vivo

Mar 2020 - Jul 2021 (1 year 4 months)

Prepared customs clearance documents and provided administrative and secretarial support, producing daily market and team service reports that tracked job achievement indicators.

Administrative Support Documentation Meeting Minutes Reporting Microsoft Word Customer Service