Open to opportunities

Aya Karam

@ayakaram

Message

Experienced customer support agent dedicated to enhancing client satisfaction.

Egypt

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly skilled customer support agent with extensive experience in delivering exceptional service. My journey in customer service has equipped me with strong communication and problem-solving skills, allowing me to resolve issues promptly and build lasting relationships with clients. I take pride in my ability to multitask and handle high volumes of inquiries, ensuring that every customer interaction is positive and productive.

Throughout my career, I have consistently achieved high customer satisfaction ratings, demonstrating my commitment to excellence. My experience spans various roles, including positions at Concentrix and Mashreq Bank UAE, where I honed my skills in managing customer inquiries and complaints with professionalism and empathy. I am now seeking a role where I can leverage my customer service expertise to contribute to a company's growth and enhance overall customer satisfaction.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Tabby

Oct 2023 - Present (1 year 9 months)

Provided exceptional customer service through quick response times and efficient resolutions. Demonstrated extensive knowledge of the company's products and services.

Customer Service Problem Solving Communication Customer Satisfaction Product Knowledge

Dispatcher Assistant

Royal Crown LLC

Aug 2023 - Present (1 year 11 months)

Managed logistics and ensured timely deliveries, contributing to company efficiency and customer satisfaction. Coordinated multiple shipment schedules and routes efficiently.

Logistics Management Dispatching Supply Chain Communication Problem Solving

Customer Service Representative

Concentrix

Mar 2023 - Present (2 years 4 months)

Handled customer inquiries and complaints efficiently while maintaining professionalism and a positive attitude. Collaborated with team members to resolve complex issues.

Customer Service Conflict Resolution Team Collaboration Active Listening Empathy

Customer Service Representative

Mashreq Bank UAE

Jan 2023 - Present (2 years 6 months)

Delivered exceptional service and met client needs by providing prompt and efficient support. Resolved inquiries and concerns with professionalism and empathy.

Customer Service Client Relations Problem Solving Teamwork Communication

Customer Service Representative

Cartlow

Dec 2021 - Present (3 years 7 months)

Provided exceptional support and built strong relationships with valued clients. Handled customer inquiries and resolved issues efficiently.

Customer Support CRM Software Data Entry Multitasking Problem Solving

Customer Service Representative

Fetchr

Mar 2020 - Present (5 years 4 months)

Provided exceptional service to customers, handling inquiries and complaints in a timely manner. Maintained accurate records and responded to customer feedback.

Customer Service Communication Problem Solving Record keeping Customer Satisfaction

Customer Service Representative

Vodafone Egypt

Nov 2019 - Present (5 years 8 months)

Provided excellent support and assistance to customers, handling queries and complaints effectively. Utilized customer service software and systems proficiently.

Customer Support Communication Problem Solving Multitasking

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor of Arts, Arts

Studied a comprehensive curriculum at Ain Shams University, focusing on various disciplines within the Faculty of Arts. Developed strong analytical and critical thinking skills through academic coursework.