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@ramonesquer
Experienced Customer Service & CPFR Manager passionate about data-driven solutions.
I am an executive with over 7 years of professional experience in end-to-end supply chain operations. My passion lies in data-driven decision-making and creating customer-centric solutions. I excel at influencing stakeholders and cross-functional teams, fostering a culture of collaboration that drives value for both the organization and its customers.
In my current role as Customer Service & CPFR Manager at PepsiCo, I lead multidisciplinary teams to meet customer metrics, overseeing the c-stores channel and managing over 10 clients. My efforts have significantly improved our customer service rankings, positioning us as the #1 CPG Company in Mexico. I am proud to have contributed to our recognition as the “Best snacking supplier of 2023” by a leading convenience store chain.
Throughout my career, I have consistently focused on enhancing customer service metrics and operational efficiency. From reducing lost sales to improving fill rates, my initiatives have resulted in substantial benefits for the company. I am committed to continuous improvement and leveraging data to drive impactful results.
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Work history, roles, and key accomplishments
PepsiCo
Nov 2022 - Nov 2024 (1 year 11 months)
Led multidisciplinary teams to enhance customer service metrics and improve supply chain performance. Achieved recognition as the #1 CPG Company in customer service in Mexico and improved fill rate to 97%. Awarded 'Best snacking supplier of 2023'.
PepsiCo
Nov 2019 - Nov 2022 (3 years)
Implemented a new working model for convenience store clients, significantly reducing lost sales and out-of-stock rates while achieving a 98% customer service level in e-commerce delivery.
PepsiCo
Feb 2019 - Nov 2019 (9 months)
Led the digital transformation of PepsiCo's call center into a Customer Engagement Center, reducing customer wait times by 55% and generating significant annual savings through digital efficiencies.
PepsiCo
Sep 2017 - Feb 2019 (1 year 5 months)
Coordinated transport logistics projects with significant annual benefits and implemented safety programs, achieving a two-year record of zero accidents.
Degrees, certifications, and relevant coursework
Master in Business Administration, Business Administration
2020 - 2022
Project Manager Methodology, Project Management
2021 - 2021
Leadership program “First Camp”, Leadership
2020 - 2020
Lean Six Sigma Yellow Belt, Lean Six Sigma
2018 - 2019
Bachelor degree, Industrial Engineering
2013 - 2017
Software and tools used professionally
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