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Carlos Figueroa

@carlosfigueroa1

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I lead automotive supply chains, improving material availability, inventory performance, and customer operations.

Mexico

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What I'm looking for

I'm looking to lead integrated supply chain, materials, customer operations, or logistics teams where I can strengthen material availability, inventory performance, operational continuity, and customer service.

I've led end-to-end supply chain and customer operations at TE Connectivity's Automotive Division, supporting Tier-1 and OEM customers across portfolios exceeding $240 million.

I build materials, planning, purchasing, warehouse, logistics, and manufacturing alignment to protect production continuity. I led a 19-member organization, recovered more than $5 million in excess and obsolete inventory, and improved working-capital performance through inventory optimization.

Earlier, I supported 38 automotive plants across Mexico and Honduras, improved forecast accuracy by 30%, reduced backlog orders by more than 60%, and cut escalation response time by 30–40%. My background also includes Ford automotive rail logistics, cross-border customs coordination, SAP process improvement, and Lean continuous improvement.

Experience

Work history, roles, and key accomplishments

Supply Chain & Customer Operations Manager

TE Connectivity

Jun 2018 - Oct 2025 (7 years 4 months)

Led cross-functional supply chain and customer operations for Tier-1 and OEM customers, managing $240M+ portfolios. Drove inventory optimization, cost reduction, and continuous improvement initiatives, achieving significant savings and improving working capital.

SAP MM SD demand planning Inventory Management Logistics Continuous Improvement OTIF Cost Reduction Team Leadership C TPAT International Logistics

Customer Operations & Supply Chain Supervisor

TE Connectivity

Sep 2012 - Jun 2018 (5 years 9 months)

Directed customer service operations for 38 automotive plants, leading a high-performing team. Provided SAP expertise, reduced escalation response time by 30-40%, and improved forecast accuracy by 30%.

SAP Customer Service Demand Analysis Forecasting Escalation Management Team Leadership Process Optimization

Sales Representative

Malpa Automotriz

Jan 2011 - Dec 2012 (1 year 11 months)

Promoted Bridgestone and Firestone tire sales, expanded fleet customer base, and managed order fulfillment.

Sales Customer Relationship Management Order Fulfilment

Automotive Premium Traffic Executive

FXE Mexican Railroad

Jun 2006 - Jul 2011 (5 years 1 month)

Acted as primary point of contact between FXE and Ford, resolving escalations and strengthening service quality. Optimized vehicle rail shipping, increasing multilevel utilization from 74% to 95% through process redesign.

Logistics Rail Transportation Process Improvement Customs Clearance Cross Border Operations Customer Relationship Management