At Fram Group Services Mexico, I lead customer service and order management for key accounts including Volvo, GM, Toyota, Nissan, and Ford. I increased fill rate from 75% to 90% through the Back Order Report project while maintaining service levels above 95%.
Previously at Honeywell Automotive de Mexico, I managed daily order fulfillment for 20 strategic customers across automotive, oil and gas, energy, healthcare, and U.S. government sectors. As an SAP Super User and EDI process analyst, I improved EDI accuracy from 83% to 95%, reduced order cycle times, and supported SAP EDI implementations.
I also spent 16 years leading purchasing, inventory, and customer service operations for 250 employees at Distribuidora Liverpool, managing a MXN $750M annual sales budget and replicating processes across 14 locations.
