LF

Open to opportunities

Leyla Flores

@leylaflores

Customer Service & Operations Specialist delivering incident-managed CX, sales support, and process improvements.

What I'm looking for

I’m looking for a role in customer service or customer success where I can own incident resolution, improve processes, and support commercial growth—using strong CX communication, ticketing systems, and operational KPIs to drive measurable results.

I’m a results-driven professional with experience in customer service, sales, and operations. I’m skilled in incident management, client follow-ups, and process optimization to enhance customer experience (CX).

In store and customer-facing roles, I managed daily operations—from opening/closing and inventory control to leading team coordination and task assignment. I analyzed sales data and operational KPIs, and improved service efficiency through practical process improvements.

In customer support positions, I handle end-to-end logistics incidents (shipping issues), coordinate with carriers, and manage warranty and product replacement processes. I prioritize complex customer tickets and provide proactive, clear communication throughout resolution.

I also support consumer electronics (smartphones) with basic technical troubleshooting and guidance, while tracking recurring issues to drive process improvement initiatives. I bring strong organization, problem-solving ability, and cross-functional teamwork to deliver consistent, high-quality outcomes.

Experience

Work history, roles, and key accomplishments

DI

Current

Customer Service & Operations Specialist

Current

Distrito

May 2026 - Present (1 month)

Managed end-to-end logistics incidents (shipping issues) by tracking shipments, validating addresses, and coordinating with carriers to ensure successful deliveries. Oversaw warranty and product replacements, resolved customer tickets proactively, and provided troubleshooting support for smartphones while driving process improvements.

Incident Management Logistics Carrier Coordination Warranty Processes Customer Ticketing Technical Troubleshooting Process Improvement

AF

Customer Service Executive

Alianza Familiar

Mar 2026 - Apr 2026 (1 month)

Assisted prospects interested in mortgage loans by scheduling appointments and managing sales calendars. Handled customer documentation, maintained lead follow-ups, and supported the sales process through organized customer records.

Mortgage Lead Support Appointment Scheduling Customer Documentation Lead Follow Up Customer Relationship Management Record keeping

LG

Sales & Customer Service Associate

Librerías Gandhi

Jul 2023 - Mar 2026 (2 years 8 months)

Delivered customer service across in-person, phone, and digital channels while managing sales activities and product promotion. Supported book fairs, handled cash transactions, managed inventory, and assisted with team coordination and administrative operations.

Customer Service Sales Product Promotion Cash Handling Inventory Management event support Administrative Support

PH

Administrative Coordinator

Pizza Hut

Jan 2022 - Oct 2022 (9 months)

Managed daily store operations, including opening/closing and inventory control, while coordinating team tasks and vendor relationships. Analyzed sales and operational KPIs and implemented process improvements to enhance service efficiency.

Store Operations Inventory Management Team Coordination Process Optimization Sales Data Analysis Customer Experience (CX)

Education

Degrees, certifications, and relevant coursework

UL

Universidad Latinoamericana

Bachelor's degree, Marketing

2025 -

Pursuing a Bachelor’s degree in Marketing. Ongoing since 2025.

Tech stack

Software and tools used professionally

Gmail

Enhance

Task

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