Andrés Charry

Monitored daily operational queues and execution processes, ensuring 100% adherence to defined Service Level Agreements (SLAs). Investigated process bottlenecks and operational delays, identifying root causes and executing corrective actions across multi-channel distribution flows.

Managed end-to-end service tracking and troubleshooting for high-volume order fulfillments serving over 800 locations. Implemented KPI tracking dashboards and structured reporting tools to monitor accuracy, response times, and process compliance.

Established key performance indicators (KPIs) focused on order quality, inventory accuracy, and resolution speed during market launch. Reviewed transactional data and weight/scanning verification protocols (Pick-to-Light) to eliminate order discrepancies before dispatch.

Analyzed and reconciled regional data streams across 5 Latin American countries, ensuring data integrity and policy alignment. Resolved stock and transit discrepancies through rigorous investigation of underlying transaction logs and historical movement records.

Overseed delivery traceability, incident investigation, and reverse logistics workflows for nationwide operations. Documented case resolutions and standard operating procedures (SOPs) to maintain consistent regional service quality.

Handled transaction data analysis and demand tracking via SAP.

Pursued an MBA in Administration, focusing on advanced management and strategic decision-making.

Completed a Specialization in Logistics Management, enhancing expertise in supply chain and operations.

Earned a Bachelor of Science in Industrial Engineering, with a strong foundation in process optimization and systems analysis.