RURoberto User
@robertouser
Detail-oriented supply chain analyst with over 6 years of experience.
MexicoWhat I'm looking for
With over six years of experience in supply chain management, I have honed my skills in order to cash processes, project management, and customer service. My journey has taken me through various roles where I have consistently aimed to improve operational efficiency and foster strong customer relationships. At World Wide Technology, I managed the entire lifecycle of orders, ensuring seamless delivery and satisfaction for our clients.
In my previous role at Genpact, I led the integration of OTC processes into Mexico, creating standard operating procedures and managing a team to oversee the transition. My analytical skills were further developed at Bridgestone, where I identified opportunities for improvement in billing procedures and ensured accuracy in invoicing. I thrive in dynamic environments and am passionate about leveraging my expertise to drive continuous improvement in supply chain operations.
Experience
Work history, roles, and key accomplishments
Order and Account Manager
World Wide Technology
Jun 2023 - Sep 2024 (1 year 3 months)
Managed the entire lifecycle of orders from creation to delivery, serving as the primary contact for accounts. Built strong customer relationships, negotiated contracts, and improved order management processes using business intelligence tools.
Leadership, Order to Cash, Collections, Supply Chain Analyst
Genpact
Nov 2022 - May 2023 (6 months)
Led the integration of OTC processes into Mexico, creating SOPs and managing a team. Audited processes for improvements, created client credit profiles, and coordinated with the Collections Team on payments.
Senior Billing Analyst
Bridgestone
Jun 2021 - Jun 2022 (1 year)
Analyzed billing procedures for improvements, verified order fulfillment, and ensured billing accuracy. Reconciled invoices with balance sheets and resolved discrepancies.
Specialized Customer Service, Process Analyst
Bayer
Mar 2020 - Dec 2020 (9 months)
Assisted clients in placing medical syringe orders using SAP, maintaining a professional customer service experience. Managed client accounts and tracked orders effectively.
CSNA DART (Leadership and Escalations)
Amazon.com, inc.
Apr 2018 - Mar 2020 (1 year 11 months)
Provided escalated customer service and guidance to Amazon employees. Reviewed communications to identify areas for improvement and ensured high-quality service.
Process Analyst
Infosys BPO
Jul 2016 - Dec 2016 (5 months)
Created and managed orders using SAP, supported logistics tasks, and managed dealer/distributor orders daily.
Education
Degrees, certifications, and relevant coursework
ULUniversidad Latina
Bachelor of Business Administration, Hotel and Restaurant Business Administration
2014 - 2018
Studied Hotel and Restaurant Business Administration, focusing on the management and operations of hospitality services, including customer service, financial management, and marketing strategies.
Colegio de Santa Ana
High School Diploma, General Education
Completed high school education, acquiring foundational knowledge and skills necessary for further education and professional development.
Availability
Location
MexicoAuthorized to work in
Job categories
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