Open to opportunities

Ivan Piña

@ivanpia

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Shift Supervisor focused on operations, customer service, and team leadership to improve daily workflow and results.

Mexico

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What I'm looking for

I’m looking for a role where I can lead daily operations, optimize workflows, and deliver excellent customer service—using my personnel management, escalation handling, and proactive, results-driven approach to support team and business success.

I’m a results-driven Shift Supervisor with hands-on experience in team supervision and customer service. I stand out for my leadership ability, advanced English proficiency, and skill in optimizing operational processes.

In my most recent roles (Paris Baguette, 2024–2025; McDonald’s, 2024–2025), I oversaw correct store operations and daily workflow, managed order flow across teams, and resolved escalations and customer complaints promptly. I also trained and coached crew members to meet performance goals and supported onboarding to keep operations running smoothly.

Earlier, as a Customer Service Representative (Amazon, 2022–2023), I provided multi-channel customer support (phone, chat, email), resolved order, shipping, and delivery issues, and logged/escalated complex incidents to specialized teams. I now seek to contribute to organizational success through effective personnel management and a proactive approach.

Experience

Work history, roles, and key accomplishments

Shift Supervisor

Paris Baguette

Jan 2024 - Jan 2025 (1 year)

Oversaw store operations and daily workflows, ensuring customer and online orders were handled efficiently. Resolved operational issues, managed escalations, coordinated restocking, and trained new team members.

Store Operations Order Management Process Optimization Escalations Team Leadership Time Management Inventory Control Customer Service

Shift Supervisor

McDonald's

Jan 2024 - Jan 2025 (1 year)

Supervised store operations to meet quality and service standards, coordinating order flow between kitchen and front-of-house teams. Resolved customer complaints and operational issues, and coached crew members to achieve performance goals.

Store Operations Service standards

Customer Service Representative

Amazon

Jan 2022 - Jan 2023 (1 year)

Provided multi-channel customer support by phone, chat, and email, resolving order, shipping, and delivery issues. Logged complex incidents, escalated them to specialized teams, and promoted customer loyalty through personalized service.

Order & Delivery Support Escalation Management Problem Solving