Garth Dsouza

With over 8 years of experience in strategic account management and customer success, I have honed my skills in fostering mutually beneficial partnerships within the B2B tech and startup sectors. My passion lies in leveraging deep customer insights and data analysis to drive satisfaction and product adoption. Throughout my career, I have successfully reduced churn, negotiated renewals, and increased account value, demonstrating my commitment to delivering exceptional customer experiences.

In my current role as an Enterprise Customer Success Manager at Canonical, I lead a portfolio of 15 strategic accounts, where I have pioneered a customer engagement strategy that boosted product adoption rates by 35%. My previous experience at Piano and Vodafone further solidified my expertise in building strong relationships and implementing data-driven success plans, resulting in significant improvements in customer retention and satisfaction. I thrive in dynamic environments and am dedicated to aligning services with clients' strategic goals.