Open to opportunities

Anouska Khimasia

@anouskakhimasia

Message

Senior Customer Success Manager driving strategic insights for sales effectiveness.

United Kingdom

Message

What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes strategic client engagement.

I am a Senior Customer Success Manager with a strong track record in enhancing commercial operations and driving sales effectiveness for a diverse portfolio of clients at Bain. My role involves leveraging strategic insights to support sales organizations in identifying key opportunities and maximizing retention. With a solid background in coaching and training, I excel in fostering strong client relationships and ensuring that clients fully harness the value of Bain's tools.

Throughout my career, I have successfully managed high-value client relationships, facilitated sales discussions, and implemented frameworks that align internal stakeholders with strategic objectives. My analytical skills, combined with expertise in data product analytical tools such as Tableau and Salesforce, enable me to influence strategic direction and drive initiatives that lead to significant revenue growth. I am passionate about developing standardized engagement models and optimizing operational processes to enhance client satisfaction and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Customer Success

Current

Bain and Company

May 2022 - Present (3 years 1 month)

Managed a portfolio of clients leveraging Bain’s GTM tool to enhance sales performance and commercial operations. Drove strategic relationships with clients, facilitating sales discussions and creating customized pitches to secure significant recurring revenue.

Customer Success Management Sales Strategy Data Analysis Tableau Salesforce Stakeholder Engagement Revenue Facilitation Account Management Strategic Planning

Manager, Customer Success

Refinitiv, London Stock Exchange Group

Mar 2020 - Apr 2022 (2 years 1 month)

Developed a post-sale CSM operation model to enhance client engagement and retention. Implemented a data-driven approach to track opportunities and risks, leading to improved retention rates and revenue generation.

Customer Success Management Data Analysis Salesforce Account Management Retention Digital Strategy Client Engagement Revenue Team Leadership

Senior Client Manager

TriOptima, Chicago Mercantile Exchange

Jun 2017 - Mar 2020 (2 years 9 months)

Onboarded tier one banks onto the platform, enhancing service utilization and revenue. Managed relationships with strategic clients and led initiatives to improve client engagement and support.

Onboarding Relationship Management Customer Success Data Analysis Project Management Training Stakeholder Engagement Technical Support

Client Services Analyst

EzeSoftware Group

Nov 2015 - Jun 2017 (1 year 7 months)

Streamlined back-office operations by analyzing client workflows and troubleshooting system defects. Developed demo environments and provided extensive support for financial reporting.

Client Services SQL Workflow Optimization Financial Reporting Troubleshooting Back Office Operations System Configuration Process Improvement Technical Support

Education

Degrees, certifications, and relevant coursework

Brunel University

Bachelor of Science, Politics and Economics

2012 - 2016

Grade: First Class Honours

Completed a BSc in Politics and Economics with First Class Honours (magna cum laude). My dissertation focused on the impact of public infrastructure investment on growth across LATAM and African economies. I was also awarded the Peter Galloway and Best Politics and History Student prize.