Luke Rusbridge

With over four years of experience in strategic account management and customer success, I am dedicated to fostering mutually beneficial partnerships. My expertise lies in leveraging deep customer insights and data analysis to drive satisfaction and product adoption. I have consistently exceeded annual sales targets and have a proven track record of reducing churn and increasing account value.

At The SaaSy People, I led a portfolio of 95 strategic accounts, successfully upselling services and contributing to a 25% increase in annual contract value. My initiatives, including a customer engagement strategy that boosted product adoption rates by 35%, have significantly enhanced customer satisfaction. I am passionate about advocating for customer needs within my organization, influencing product development, and achieving high retention rates.

My previous role at American Express allowed me to build strong relationships with stakeholders, orchestrate the onboarding of new enterprise-level customers, and utilize customer health metrics to customize interventions for at-risk accounts. I thrive on navigating complex customer challenges and am committed to guiding teams to success while continuously seeking to improve customer experiences.