Open to opportunities

Jon Ander Maguregi

@jonandermaguregi

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Experienced bilingual client success leader

United Kingdom

Message

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my expertise in customer success to drive impactful results and contribute to a company's growth.

With 15+ years of successful experience in hypergrowth start-ups and fortune 100 companies both a) establishing and running the Customer Success function, responsible for building up a CS team, the CS function, churn rates and NRR and b) as a single contributor driving onboarding, enablement, adoption (Success Plans), QBR/EBR, renewals (ARR), expansion (NRR).

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Synack

Jun 2023 - Jan 2025 (1 year 7 months)

Managed customer success for EMEA accounts generating over $7M in ARR. Focused on onboarding, success planning, and maintaining high renewal rates in a fast-paced environment.

Customer Success Onboarding Success Planning Renewal Management Customer Experience Account Management Growth Strategy Escalation Management

Lead Customer Success Manager

Neo4j

Jan 2020 - Dec 2022 (2 years 11 months)

Established the Customer Success function for EMEA/APAC, leading a team of 10 CSMs and achieving high retention and NRR targets.

Customer Success Team Leadership Retention Management NRR%Onboarding Escalation Management Performance Metrics

Global Customer Success Manager

TraceLink

Jan 2017 - Jul 2019 (2 years 6 months)

Defined and maintained the Customer Success strategy for EMEA, significantly increasing renewal rates and managing a team of CSMs.

Customer Success Account Management Performance Metrics Customer Engagement Onboarding

WW Customer Success and Software Adoption Program Lead

IBM

Oct 2015 - Aug 2016 (10 months)

Led the Customer Success program, improving customer adoption and retention across major accounts in Europe and Latin America.

Customer Success Program Management Performance Metrics Customer Engagement Escalation Management Revenue Retention Training

WW Programme Manager

IBM

Dec 2012 - Mar 2015 (2 years 3 months)

Managed cross-functional programs to enhance account retention and revenue growth, focusing on software compliance and risk management.

Program Management Retention Revenue Risk Management Client Engagement Strategy Development Performance Metrics

Director of Supply Chain Solutions

OmPrompt Limited

Aug 2005 - Sep 2008 (3 years 1 month)

Oversaw customer relationships and program management, achieving high account retention and expansion in supply chain solutions.

Supply Chain Management Customer Relationship Management Program Management SaaS Solutions Customer Onboarding Training Governance QBRs Account Expansion

Education

Degrees, certifications, and relevant coursework

País Vasco University

Master of Engineering, Advanced Manufacturing Technologies

1993 - 1994

Completed a Master of Engineering in Advanced Manufacturing Technologies, focusing on innovative manufacturing processes and technologies.

University Deusto

Bachelor of Engineering, Computer Science/Engineering

1987 - 1993

Earned a Bachelor of Engineering in Computer Science/Engineering, covering essential topics in computer systems, software development, and engineering principles.