Open to opportunities

Candy DUARTE

@candyduarte

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Experienced Customer Success Manager passionate about building strong relationships.

United Kingdom

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What I'm looking for

I am looking for a role in a mission-driven company that values positive culture and offers opportunities for growth.

I am a driven Customer Success Manager with over three years of experience in B2B SaaS. My passion lies in building trust and fostering strong relationships with clients, ensuring their success and satisfaction. I have a proven track record in onboarding, driving product adoption, managing renewals, and increasing customer lifetime value. My experience in startups has equipped me with a versatile skill set that allows me to collaborate effectively across teams and drive a team’s success.

In my previous roles, I have successfully managed a portfolio of over 80 customers, focusing on retention and engagement. I designed tailored onboarding processes and conducted training sessions to enhance product adoption. My efforts have led to a significant reduction in churn and an increase in upsells by 30% through the implementation of a new pricing structure. I thrive in mission-driven companies that prioritize a positive work culture and am committed to delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Applied

Jan 2024 - Present (1 year 6 months)

Built strong customer relationships to increase retention and engagement, prioritising across a portfolio of 80+ customers. Designed and owned onboarding (tailored to each set of customers) and ran group and individual training sessions to drive product adoption.

Customer Engagement Relationship Building Onboarding Stakeholder Management Cross Functional Collaboration Upselling Data Tracking Customer Feedback

Customer Success Manager

Applied

Jan 2021 - Present (4 years 6 months)

Customer Engagement Relationship Building Onboarding Stakeholder Management Cross Functional Collaboration Upselling Data Tracking Customer Feedback

Operations Manager

Happiness Works

Jan 2016 - Present (9 years 6 months)

Managed the operations of the business, working closely with the CEO & COO on executing projects including customer newsletters, meetings & events. Handled bookkeeping, built HR processes, and managed office administration.

Operations Management Project Management Event Management Bookkeeping HR Processes Office Management Executive Support Process Improvement

Marketing Events Manager

Monetate

Jan 2015 - Present (10 years 6 months)

Built and managed yearly marketing events budgets. Ran hosted customer events, breakfast seminars, customer dinners, and the 2-day paid annual conference for customers.

Event Management Customer Events Conference Planning Sponsorship Management Marketing Strategy Vendor Management

Marketing Events Manager

Criteo

Jan 2010 - Present (15 years 6 months)

Built and managed marketing events for Northern Europe. Delivered the execution of the company's own customer events, including customer seminars, dinners, and full-day conferences.

Event Management Conference Planning