Kehinde Oseni
@kehindeoseni
Results-oriented B2B SaaS professional with expertise in Sales and Customer Success.
What I'm looking for
I am a results-oriented B2B SaaS professional with over 3 years of experience in Sales, Customer Success, and operational leadership roles. My expertise lies in optimizing sales pipelines, driving revenue growth, and enhancing customer retention. I have a proven track record of building proactive customer relationships and establishing scalable processes that align product and marketing strategies.
Throughout my career, I have successfully managed key customer accounts, ensuring high satisfaction and retention through tailored solutions and proactive engagement. My role at A's Consulting allowed me to refine customer outreach strategies, contributing to a 20% improvement in retention. I am passionate about developing teams and delivering exceptional customer experiences that contribute to overall business success.
With strong interpersonal skills and a data-driven approach, I excel in cross-functional collaboration and strategic leadership. I continuously seek opportunities to enhance customer health metrics and drive account expansion, ensuring that I contribute positively to the organizations I am part of.
Experience
Work history, roles, and key accomplishments
Sales and Customer Success
A’s Consulting
Jan 2024 - Jan 2024 (0 months)
Managed key customer accounts, ensuring high satisfaction and retention through proactive engagement and tailored solutions. Optimized the sales pipeline and developed scalable customer success playbooks, contributing to a 20% improvement in retention.
Customer Service
Shawn & Schenwen
Jan 2023 - Jan 2024 (1 year)
Delivered a world-class customer experience, responding to inquiries via phone, email, and web chat. Documented interactions in the CRM system and provided insights for product and operational improvements.
Contact Centre Representative
Shawn & Schenwen
Jun 2021 - Jan 2023 (1 year 7 months)
Handled customer complaints and provided solutions within time limits. Built sustainable relationships with customers and maintained accurate records of interactions.
Education
Degrees, certifications, and relevant coursework
University of Bradford
Master of Science, Financial Technology
2022 - 2024
Grade: Distinction
Research Paper: Assessing The Role Of Regtech In Mitigating Financial Risks: A Case Study Of Selected Banks In West Yorkshire. Achieved a Distinction.
University of Ilorin
Bachelor of Science, Computer Science
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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