A User

Handled a high volume of inbound calls from pension account holders and financial advisors, addressing general pension inquiries and processing death notifications. Consistently achieved an average 98% call quality rating, reflecting strong communication skills and attention to detail.

Engaged a wide spectrum of stakeholders from vulnerable individuals to CEOs and Finance managers via telephone surveys for UK Government Departments. Built rapport quickly through cold calling and scheduled interviews, consistently surpassing daily targets.

Provided proactive, solutions-focused support in a high-volume contact centre, assisting customers with orders, refunds, and complaints. Consistently handled 50-60 inbound calls daily, achieving a 95% average handling time and 78% first call resolution.

Owned the full post-sales lifecycle for Enterprise customers, including onboarding, success planning, and identifying upsell opportunities. Implemented a structured onboarding process, resulting in a 40% increase in product adoption and reduced support dependency.

Owned the full onboarding, training, and enablement process for new users, with a strong focus on driving product adoption. Managed 89 Mid-Market accounts across EMEA and supported 12 high-touch Enterprise accounts.

Built and maintained strong relationships with mid-size and enterprise clients, ensuring successful adoption of TotalJobs products. Facilitated customer onboarding and training sessions, achieving an 80% logo retention rate.

Managed a portfolio of 45 key accounts valued at £650k, focusing on retention and growth through strategic account planning. Successfully generated over £50k in new business revenue through active prospecting.

Managed a portfolio of 60 SME accounts across sectors such as aviation, defence, and energy, generating £850k in annual revenue. Proactively identified and pursued global new business opportunities via strategic prospecting.

Managed end-to-end sales of advertising and subscription packages, achieving over 30% growth in combined revenue. Leveraged data analytics to secure a multi-year £25k deal and reactivated 25 previously churned accounts.

Promoted within 12 months from New Business Sales Executive to Junior Account Manager, supporting global advertisers on a b2b directory and lead generation platform. Exceeded annual sales quota by 85%, driving significant revenue growth.

Studied English Language & Literature at Westminster University, completing a comprehensive curriculum that enhanced analytical and communication skills.

Completed an introductory coding course focusing on foundational web technologies. Gained practical experience with HTML, JavaScript, CSS, and VS Code.

Advanced coding skills through the She Codes Plus program. Developed proficiency in Git, GitHub, JavaScript, Python, API, and JSON.