TGTanya Goode
@tanyagoode
Strategic Customer Success Manager with a focus on revenue growth.
United KingdomWhat I'm looking for
I am a strategic and results-oriented Customer Success Manager with over 5 years of experience in start-ups and high-growth SaaS environments. I have a proven track record of managing over $5 million in Annual Recurring Revenue (ARR) across global enterprise accounts, consistently exceeding revenue targets and driving long-term customer value. My expertise lies in navigating complex stakeholder ecosystems, leading cross-functional initiatives, and aligning customer objectives with measurable outcomes.
Throughout my career, I have been recognized for my ability to outperform expectations and champion customer advocacy and expansion across regulated and enterprise markets. At Workiva, I manage a strategic portfolio of over 30 enterprise accounts, achieving an 'Exceeds Expectations' performance rating for two consecutive years. I successfully closed over $400K in upsells in 2023, driving 80% of total team revenue, and secured one of EMEA's largest deals through a consultative expansion strategy.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Workiva
Sep 2022 - Present (2 years 11 months)
Managed a strategic portfolio of 30+ enterprise accounts across EMEA, including Google, Rio Tinto, Power Leisure, and EG Group (>$5M ARR). Achieved Exceeds Expectations performance rating for 2023 and 2024, closing $400K+ in upsells in 2023 (400% of quota) and driving 80% of total team revenue.
Customer Success Manager
Hello Lamp Post
Aug 2021 - Aug 2022 (1 year)
Supported diverse clients in education, government, and environmental sectors, designing and leading onboarding journeys to align platform features with strategic goals. Delivered reports and insights through data analysis to improve engagement and adoption, and partnered with Product to feed customer insights into roadmap planning.
Customer Success Advisor
The Social Value Portal
Jun 2020 - Aug 2021 (1 year 2 months)
Managed a growing SaaS customer base including public/private clients and C-suite stakeholders, creating onboarding processes to support product adoption, retention, and expansion. Led webinars and training sessions, using Salesforce for CRM and customer education, and collaborated across teams to ensure feedback influenced product development.
Communications and Press Officer
UK Government
Dec 2018 - May 2020 (1 year 5 months)
Managed communications and press relations for the UK Government. This role involved strategic communication planning and execution.
Account Manager
Hopscotch Consulting
Mar 2018 - Dec 2018 (9 months)
Managed client accounts and projects for Hopscotch Consulting. This involved client relationship management and project coordination.
Marketing and Communications Assistant
Leeds City Council
Aug 2017 - Mar 2018 (7 months)
Assisted with marketing and communications initiatives for Leeds City Council. This role supported public outreach and information dissemination.
Assistant Press and Communications Officer
Transport for London
Sep 2015 - Aug 2016 (11 months)
Supported press and communications activities for Transport for London. This involved assisting with media inquiries and public information campaigns.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Leeds
BA (Hons), Sociology and Social Policy
2013 - 2017
Grade: 2:1
Studied Sociology and Social Policy, achieving a 2:1 classification. Gained a comprehensive understanding of societal structures and policy impacts.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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