Tanya Goode

Managed a strategic portfolio of 30+ enterprise accounts across EMEA, including Google, Rio Tinto, Power Leisure, and EG Group (>$5M ARR). Achieved Exceeds Expectations performance rating for 2023 and 2024, closing $400K+ in upsells in 2023 (400% of quota) and driving 80% of total team revenue.

Supported diverse clients in education, government, and environmental sectors, designing and leading onboarding journeys to align platform features with strategic goals. Delivered reports and insights through data analysis to improve engagement and adoption, and partnered with Product to feed customer insights into roadmap planning.

Managed a growing SaaS customer base including public/private clients and C-suite stakeholders, creating onboarding processes to support product adoption, retention, and expansion. Led webinars and training sessions, using Salesforce for CRM and customer education, and collaborated across teams to ensure feedback influenced product development.

Managed communications and press relations for the UK Government. This role involved strategic communication planning and execution.

Managed client accounts and projects for Hopscotch Consulting. This involved client relationship management and project coordination.

Assisted with marketing and communications initiatives for Leeds City Council. This role supported public outreach and information dissemination.

Supported press and communications activities for Transport for London. This involved assisting with media inquiries and public information campaigns.

Grade: 2:1

Studied Sociology and Social Policy, achieving a 2:1 classification. Gained a comprehensive understanding of societal structures and policy impacts.