Prabal Kaushal

Since Feb 2025, I've been working as a Program Manager at Healthy18, leading the product and program lifecycle for the Bridge CRM. I write PRDs/BRDs, manage Agile sprints, define OKRs, and build dashboards using SQL, Power BI, and Excel. I collaborate with engineering, marketing, call center teams, and 100+ service partners to improve operations and drive business outcomes.

Led end-to-end business operations, strategy, and financial planning for consumer product businesses, scaling sales via data-driven pricing, inventory optimization, and vendor partnerships.

I have managed a portfolio of high-value customers, providing personalized banking solutions and ensuring their financial needs were met. • Acquired new customers through referrals, leads, and data mining, and retained existing customers through strong relationships and tailored advice. • Identified and sold banking products and services, including loans, credit cards, investments, etc.

Planned and executed brand activations and corporate events, leading teams, vendors, and stakeholder coordination to deliver successful events.

Completed a professional certification in Data Science & Analytics from Coding Ninjas.

Completed an SQL Bootcamp certification covering SQL fundamentals and practical queries.

Completed a Bachelor's degree in Human Resources Management at Delhi University focusing on HR principles and organizational practices.

Agile project management methodologies such as Scrum and Kanban are revolutionizing our approach to managing business development and customer satisfaction.