Shreya Jhamb
@shreyajhamb
Results-driven program manager with expertise in project management.
What I'm looking for
I am a highly accomplished professional with over 7 years of diverse experience in Project Management, Business Analytics, and Strategic Operations. My journey has been marked by a proven ability to lead complex initiatives and optimize enterprise-level processes, driving significant improvements in operational efficiency and customer satisfaction. I thrive on leveraging data-driven insights for strategic decision-making and fostering cross-functional collaboration.
As a Program Manager at Umoja Marketplace, I played a pivotal role in establishing the IT infrastructure essential for our organizational launch. My leadership in deploying AWS infrastructure and streamlining critical business functions has resulted in an impressive Net Promoter Score (NPS) of 80 within the first month. My previous roles have equipped me with a robust skill set in process design and transformation, where I successfully identified inefficiencies and implemented strategic changes that enhanced operational performance.
My commitment to excellence is reflected in my achievements, including winning the CEO's Gold Star Award for Customer Focus and Discipline. I am passionate about driving process excellence and am eager to bring my expertise to a forward-thinking organization that values innovation and strategic growth.
Experience
Work history, roles, and key accomplishments
Program Manager
Umoja Marketplace Company Private Limited
Jan 2025 - Present (5 months)
As part of the Founding Team, I was instrumental in setting up the IT Infrastructure for organizational Go-Live and spearheaded the shortlisting and onboarding of SaaS applications for ERP, Sales, and Contact Centre. I successfully deployed AWS Infrastructure and designed enterprise-level processes for Sales, Commercial Finance, and Customer Care, achieving an NPS of 80 by customers in Month 1.
Global Process Designer
SoftwareOne
Oct 2023 - Dec 2024 (1 year 2 months)
I led comprehensive process mapping efforts using BPMN and Visio to document workflows, identifying inefficiencies and conducting root cause analysis to enhance operational performance. I developed KPIs, facilitated workshops to ensure stakeholder buy-in, and deployed technologies to streamline workflows, successfully streamlining the Sales to Delivery process globally and integrating Tender Manag
PMO Analyst & Coordinator
SoftwareOne
Apr 2022 - Oct 2023 (1 year 6 months)
I supported Project Managers by creating, updating, and monitoring project plans, undertaking Project Health Check analysis, and tracking milestone KPIs through regular engagement. I developed and maintained key documents for Service Process structure and process maps, working with cross-functional teams to solve project problems and resolve personnel issues, which led to achieving the Highest CSA
Business Analyst
Not specified
Jul 2020 - Apr 2022 (1 year 9 months)
I project managed the Chief of Staff Office for Global Lead - Technology, interpreting data and analyzing results using statistical techniques to improve process efficiency. I served as the Scrum Lead for the ServiceNow Project to reduce reporting errors and managed the implementation of the Customer Experience Tool (Wootric), which reduced the Call Dropout rate on Genesys from 19% to 5%.
Assistant Manager, PMO
Snapdeal
Aug 2019 - Jul 2020 (11 months)
I defined KPIs to measure and track the end-to-end delivery experience and set up a Data Warehouse to centralize reports in the Seller Services Team. I created Self-Serve Dashboards in Tableau for real-time KPI tracking and analyzed data from the Balanced Scorecard to reduce process wastes, which improved the Seller Satisfaction Score from 3.86 to 4.11.
Associate Manager, Commercial Operations
Vedanta Resources Plc
May 2018 - Jun 2019 (1 year 1 month)
I enabled the smooth flow of commodities, both imports and domestic, across each phase of the Supply Chain, and was responsible for cost-benefit analysis for products by freight, duties, and recovery of duties. I ensured compliance with purchase orders and troubleshot issues affecting quality and delivery, successfully reducing the Cold Contract Cost by 10%.
Education
Degrees, certifications, and relevant coursework
FLAME School of Business
Master of Business Administration, Business Administration
Grade: 6.33 CGPA
Completed a Master of Business Administration, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering, Computer Science Engineering
Grade: 79.9%
Pursued a Bachelor of Engineering in Computer Science, acquiring foundational knowledge in programming, data structures, and algorithms. Developed strong analytical and problem-solving skills in software development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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