Shreya Jhamb

As part of the Founding Team, I was instrumental in setting up the IT Infrastructure for organizational Go-Live and spearheaded the shortlisting and onboarding of SaaS applications for ERP, Sales, and Contact Centre. I successfully deployed AWS Infrastructure and designed enterprise-level processes for Sales, Commercial Finance, and Customer Care, achieving an NPS of 80 by customers in Month 1.

I led comprehensive process mapping efforts using BPMN and Visio to document workflows, identifying inefficiencies and conducting root cause analysis to enhance operational performance. I developed KPIs, facilitated workshops to ensure stakeholder buy-in, and deployed technologies to streamline workflows, successfully streamlining the Sales to Delivery process globally and integrating Tender Manag

I supported Project Managers by creating, updating, and monitoring project plans, undertaking Project Health Check analysis, and tracking milestone KPIs through regular engagement. I developed and maintained key documents for Service Process structure and process maps, working with cross-functional teams to solve project problems and resolve personnel issues, which led to achieving the Highest CSA

I project managed the Chief of Staff Office for Global Lead - Technology, interpreting data and analyzing results using statistical techniques to improve process efficiency. I served as the Scrum Lead for the ServiceNow Project to reduce reporting errors and managed the implementation of the Customer Experience Tool (Wootric), which reduced the Call Dropout rate on Genesys from 19% to 5%.

I defined KPIs to measure and track the end-to-end delivery experience and set up a Data Warehouse to centralize reports in the Seller Services Team. I created Self-Serve Dashboards in Tableau for real-time KPI tracking and analyzed data from the Balanced Scorecard to reduce process wastes, which improved the Seller Satisfaction Score from 3.86 to 4.11.

I enabled the smooth flow of commodities, both imports and domestic, across each phase of the Supply Chain, and was responsible for cost-benefit analysis for products by freight, duties, and recovery of duties. I ensured compliance with purchase orders and troubleshot issues affecting quality and delivery, successfully reducing the Cold Contract Cost by 10%.

Grade: 6.33 CGPA

Completed a Master of Business Administration, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.

Grade: 79.9%

Pursued a Bachelor of Engineering in Computer Science, acquiring foundational knowledge in programming, data structures, and algorithms. Developed strong analytical and problem-solving skills in software development.