At Triario, I manage concurrent process design and CRM implementation projects for companies in financial services, education, commerce and e-commerce. I translate requirements into process maps, sales pipelines and workflows, while coordinating system integrations with technology teams.
I redesign manual workflows and centralize information to support teams across the customer lifecycle. I also apply AI to data analysis and anomaly detection, and use it in process redesign, documentation and project tracking.
Previously, at Genuine School, I designed lead and customer automations and developed CRM dashboards and reports for strategic analysis. My work has also included project management, digital marketing and commercial operations, supported by an Industrial Engineering degree from Pontificia Universidad Javeriana, Cali.
